Quality Assurance Specialist - Bakari Residential Care Center
Company: Wisconsin Community Services
Location: Milwaukee
Posted on: May 3, 2024
Job Description:
Job Responsibilities:Position Summary: This position assists and
supports the Bakari Center Program Manager to plan, design,
monitor, and implement systemic practices and continuous
improvement activities that enhance the effectiveness of program
operations. The overall purpose is to create accountability with a
focus on monitoring compliance and quality assurance and enhance
program outcomes through Evidenced Based Practices and
evaluation.The Residential Care Center is licensed under the
Wisconsin Department of Children and Families Chapter 52 to provide
a Type II residential treatment facility for 24 youth (ages 13-17).
Essential Functions:
- Assist Program Manager to ensure quality assurance, continuous
improvement, and compliance with contract, regulatory, treatment
model, and agency requirements.
- Provide support to the Program Support Specialist and
Operations Support Specialist with coverage assistance during
absences.
- Daily monitoring of Medication Administration Records and
assist with dispensing medications to youth as scheduled in
accordance with policies and procedures including accurate
documentation.
- Attend internal management meetings, quarterly partnership
meetings, community advisory committee, and participate in
workgroups with WAFCA, and CYFS.
- Conduct electronic and/or paper file audits on staff and youth
records.
- Conduct facility audits to ensure compliance with DCF 52.
- Manage data collection for quality assurance purpose.
- Develop quarterly reports to report out on continuous quality
improvement.
- Assist with strategic planning, goal monitoring and reporting
out on goals.
- Assist in facilitating training for new staff pertaining to
policies, procedures, accreditation, documentation, and incident
reporting.
- Monitor fidelity to treatment model and evidence-based
practices.
- Ensure that services reflect the objectives of the treatment
model and includes significant attention to youth engagement,
positive reinforcement, and use of evidence-based best practices
for a high-risk, vulnerable youth population.
- Assist implementation of outcome measurements and evaluation by
obtaining information and feedback from both internal (clients and
staff) and external (funding sources and other community agencies)
customers.
- Keep appropriate documentation for all funding sources.
- Uphold and promote a positive and supportive culture for youth
and staff.
- Maintain client confidentiality within all written and verbal
communications.
- Adhere to state licensing requirements.
- Adhere to WCS Policies and Procedures.
- Other duties as assigned.Other Duties and Responsibilities:
Other job-related duties as may be necessary to carry out the
responsibilities of the position. Job Qualifications:Knowledge,
Skills, and Abilities: This person must by a "system thinker" with
demonstrated ability to utilize coaching styles to assist with
quality assurance and compliance practices. Knowledge of the
criminal justice system and child welfare systems. Prefer knowledge
of Evidence Based Practices in working with children and families.
Must possess exemplary verbal and written communication skills,
along with strong computer skills that include Microsoft Word,
Excel, and database applications. Requires being good at detail
work and utilizing analytical and problem-solving skills. Ability
to multitask, organize, and assist others to implement procedures
and practices. Must be sensitive to cultural, ethnic, and
disability issues. Minimal Qualifications:
- Minimum of a high school diploma or equivalent, bachelor's
degree preferred.
- One year minimum of social service program experience.
- Experience monitoring client services, program compliance, and
quality assurance.
- Ability to display cultural competence by responding
respectfully and effectively to people of all cultures, languages,
classes, races, ethnic backgrounds, religions, and other diversity
factors in a manner that recognizes, affirms and values the worth
of clients.
- Knowledge and skills to work with population age 13-17.
- Valid driver's license, automobile, and insurance sufficient to
meet agency requirements.
- Meet all the employee requirements including references,
criminal background check, drug test, and driver's license check.
Other Job Information (if applicable):Work Relationship and Scope:
Reports directly to the Program Manager and works closely with the
Program Director at the Residential Care Center. Interacts with
line staff. May interact with residents in a feedback interview
process. Personal Attributes: The person in this position must be
passionate about the WCS mission and be a role model for
accountability and a culture of excellence by virtue of
high-quality program standards and compliance. Be a collaborative
team player. Follow agency Code of Conduct and Leadership Code of
Conduct. Adhere to established policies and procedures of the
agency and of all funding sources. Conduct self in an ethical
manner. Maintain professional and respectful relationships with all
WCS staff, children and families, and all external persons and
agencies involved with service provision. Show sensitivity toward
cultural, ethnic, and disability needs.Working Conditions: Work is
performed in a residential care center setting. Must be comfortable
being around and/or interacting with children with significant
mental health needs. A flexible work schedule may be required from
time to time. Reasonable accommodation may be made to enable
individuals with disabilities to perform essential
functions.Physical Demands: May require sitting at a desk and/or
computer for two or more hours at a time. Requires significant
computer work. PM21 PIe41bd90d4e7c-31181-32398365
Keywords: Wisconsin Community Services, Racine , Quality Assurance Specialist - Bakari Residential Care Center, Other , Milwaukee, Wisconsin
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