SSM Collections Representative - Remote in Multiple Locations within Central Time Zone
Company: UnitedHealth Group
Location: Racine
Posted on: September 15, 2023
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Job Description:
If you are located within the state of WI, OK, MO, or IL, -you
will have the flexibility to telecommute* (work from home) as you
take on some tough challenges.
Optum is a global organization that delivers care, aided by
technology to help millions of people live healthier lives. The
work you do with our team will directly improve health outcomes by
connecting people with the care, pharmacy benefits, data and
resources they need to feel their best. Here, you will find a
culture guided by diversity and inclusion, talented peers,
comprehensive benefits and career development opportunities. Come
make an impact on the communities we serve as you help us advance
health equity on a global scale. Join us to start Caring.
Connecting. Growing together.
If you want to achieve more in your mission of health care, you
must be smart about the business of health care. Challenge
yourself, your peers, and our industry by shaping what health care
looks like and doing your life's best work.SM
The Collections Representative is responsible for insurance premium
collections. Positions in this function contact customers to
determine reason for payment delinquency, negotiate and advise on
collection of overdue bills and take appropriate action to recover
overdue payments. Handling of unresolved inquiries/issues, and
responsible for developing, implementing, maintaining, and managing
organization policies on collection practices. May work with
outside legal counsel and/or outside agencies in more complex
collection cases.
This position is full-time, Monday - Friday. Employees are required
to have flexibility to work any of our 8-hour shift schedules
during our normal business hours of 6:00am - 6:00pm. It may be
necessary, given the business need, to work occasional overtime.
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We offer 1 month of paid training. The hours during training will
be 8:00am to 4:30pm CST, Monday - Friday. -Training will be
conducted virtually from your home.
*All Telecommuters will be required to adhere to UnitedHealth
Group's Telecommuter Policy.
Primary Responsibilities:
Receive and review all correspondence daily from the home
office.
Follow up on assigned insurance accounts.
Assist all hospital employees with any needs that arise.
Make outgoing insurance calls on Ingram accounts.
Act as an on-site liaison between Ingram and Associates and the
hospital; Notify Management of any issues or concerns that may
arise.
Our ideal candidate is an adept communicator; deadline oriented,
and self-motivated, with excellent follow-up and customer service
skills.
You'll be rewarded and recognized for your performance in an
environment that will challenge you and give you clear direction on
what it takes to succeed in your role as well as provide
development for other roles you may be interested in.Required
Qualifications:
High School Diploma / GED (or higher)
6+ months exposure to the acquiring and/or managing of data to
support a project
1+ years of customer service experience
Basic Proficiency with Windows PC applications and Microsoft
Office
Knowledge with using EPIC platform
Ability to work any of our 8-hour shift schedules during our normal
business hours of 6:00am - 6:00pm, Monday - Friday
Telecommuting Requirements:
At UnitedHealth Group, our mission is to help people live healthier
lives and make the health system work better for At UnitedHealth
Group, our mission is to help people live healthier lives and make
the health system work better for everyone. We believe everyone-of
every race, gender, sexuality, age, location, and income-deserves
the opportunity to live their healthiest life. Today, however,
there are still far too many barriers to good health which are
disproportionately experienced by people of color, historically
marginalized groups, and those with lower incomes. We are committed
to mitigating our impact on the environment and enabling and
delivering equitable care that addresses health disparities and
improves health outcomes - an enterprise priority reflected in our
mission.
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Diversity creates a healthier atmosphere: UnitedHealth Group is an
Equal Employment Opportunity / Affirmative Action employer, and all
qualified applicants will receive consideration for employment
without regard to race, color, religion, sex, age, national origin,
protected veteran status, disability status, sexual orientation,
gender identity or expression, marital status, genetic information,
or any other characteristic protected by law.
UnitedHealth Group is a drug - free workplace. Candidates are
required to pass a drug test before beginning employment.
#RPO #YELLOW
Keywords: UnitedHealth Group, Racine , SSM Collections Representative - Remote in Multiple Locations within Central Time Zone, Accounting, Auditing , Racine, Wisconsin
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