Senior Customer Operations Manager
Company: Uline, Inc.
Location: Racine
Posted on: October 30, 2025
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Job Description:
Job Description Senior Customer Operations Manager Kenosha
Branch 12355 Uline Way, Kenosha, WI 53144 Fast, friendly, and
customer-focused – that’s what makes Uline’s customer service
legendary! As a Senior Customer Operations Manager, continue this
legacy by empowering our team to minimize order delays and deliver
the exceptional experience our customers love. Careers Packed with
Potential. Backed by 45 years of success, Uline offers
opportunities to grow your career with stability you can count on.
Position Responsibilities Manage Backorder and Custom / Drop-Ship
operations, focusing on quality, speed and accuracy. Guide leaders
in analyzing department results for trends and improvement
opportunities. Track and report gross profit, return, vendor
performance and customer feedback metrics. Work with other Uline
teams to enhance customer service processes and identify new
product opportunities. Build strong vendor relationships to resolve
issues quickly and enhance service quality. Minimum Requirements
Bachelor’s degree. 5 years of experience in Customer Service or
Product Management, including 2 years in a management role.
Knowledge of Order Entry, Purchase Order Systems and Microsoft
Office. Travel to Uline’s North American branches and to vendors.
Benefits Complete health insurance coverage and 401(k) with 6%
employer match that starts day one! Multiple bonus programs. Paid
holidays and generous paid time off. Tuition Assistance Program
that covers professional continuing education. Employee Perks Café
featuring affordable daily meal options from local restaurants.
On-site fitness center and beautifully maintained walking paths.
Best-in-class, clean, modern facilities. About Uline Uline, a
family-owned company, is North America’s leading distributor of
shipping, industrial, and packaging materials with over 9,000
employees across 14 locations. Uline is a drug-free workplace. All
new hires must complete a pre-employment hair follicle drug
screening. All positions are on-site. EEO/AA Employer/Vet/Disabled
LI-CB2 CORP (IN-PPCS)
Keywords: Uline, Inc., Racine , Senior Customer Operations Manager, Customer Service & Call Center , Racine, Wisconsin
