Customer Service Representative

Company: Robert Half
Location: Racine
Posted on: January 14, 2026

Job Description:

Job Description Job Description We are looking for a dedicated Customer Service Representative to join our team in Racine, Wisconsin. In this Contract to permanent position, you will play a vital role in ensuring customer satisfaction by addressing inquiries and resolving issues in a detail-oriented and efficient manner. This is an excellent opportunity to contribute to a non-profit organization while developing valuable customer service skills. Responsibilities: • Handle incoming calls with care, ensuring customer concerns are addressed promptly. • Provide accurate information about products, services, and policies to customers. • Process orders and manage data entry tasks with attention to detail. • Assist customers with resolving issues or complaints in a courteous manner. • Collaborate with team members to ensure seamless service delivery. • Maintain records of customer interactions and transactions. • Follow established procedures to meet quality and performance standards. • Communicate effectively with customers and internal teams to achieve resolutions. • Support outbound call initiatives as needed to enhance customer engagement. • Continuously strive to improve processes and service quality.• Previous experience in call center or customer service roles. • Proficiency in handling inbound and outbound calls. • Strong skills in order entry and data management. • Excellent verbal and written communication abilities. • Ability to multitask and prioritize in a fast-paced environment. • Problem-solving skills with a focus on customer satisfaction. • Familiarity with standard customer service tools and software. • High level of organization and attention to detail.

Keywords: Robert Half, Racine , Customer Service Representative, Customer Service & Call Center , Racine, Wisconsin