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Telecommute Education Product Primary Support Representative

Company: VirtualVocations
Location: Racine
Posted on: June 25, 2022

Job Description:

An education solutions company is in need of a Telecommute Education Product Primary Support Representative.

Must be able to:
Provide technical support to customers via phone, chat, email, and other channels
Create and update cases with customer inquiries via Salesforce
Troubleshoot application and access issues for customers as needed
Qualifications for this position include:

2+ years of experience in customer service or technical support
Demonstrated phone and email skills successfully supporting customers
Experience supporting Software as a Service, web browsers, networking principles
Comfortable in a fast paced and changing environment
Excellent communication skills (written and verbal)
Familiarity with case tracking and customer relationship management software

Keywords: VirtualVocations, Racine , Telecommute Education Product Primary Support Representative, Education / Teaching , Racine, Wisconsin

Click here to apply!

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