Customer Success Engineer

Company: VirtualVocations
Location: Racine
Posted on: March 7, 2025

Job Description:

A company is looking for a Customer Success Associate with hands-on technical experience in Platform-as-a-Service (PaaS).
Key Responsibilities

Own end-to-end issue resolution for customer challenges, troubleshooting across Kubernetes, cloud infrastructure, APIs, CI/CD pipelines, and automation tools
Onboard, train, and enable customers on best practices for Kubernetes, CI/CD, API integrations, and cloud service configurations
Maintain deep knowledge of platform architecture and collaborate with teams to improve reliability and enhance observability

Required Qualifications

BS degree with 8+ years of relevant experience or a Master's with 6+ years; additional experience may substitute for a degree
Background in Site Reliability Engineering, Cloud Engineering, DevOps, or Systems Administration focused on hybrid cloud environments
US Citizen with current active DoD Secret clearance
Hands-on experience with cloud solutions on AWS, Azure, or Google Cloud, and integrating on-premises infrastructure with cloud services
Expertise in Kubernetes, containerization, and proficiency with Terraform, Ansible, or CloudFormation for automated infrastructure provisioning

Keywords: VirtualVocations, Racine , Customer Success Engineer, Engineering , Racine, Wisconsin