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Office Service Manager (Mail, Copy and Shipping)

Company: Ricoh USA, Inc.
Location: Racine
Posted on: February 16, 2020

Job Description:


POSITION PROFILE

Supervisies a team of office service specialists responsible for the mail, shipping and copy needs at client location. Develops, implements and reviews related procedures. Invoices accounts and interacts with customer; assists in maintaining acceptable profit levels and ensures that customer expectations are met. High degree of customer interface.

JOB DUTIES AND RESPONSIBILITIES

  • Routinely demonstrates and creates a helpful and positive work culture.
  • Encourages and builds positive relationships and communicates effectively with all co-workers and outside vendors.
  • Conducts themselves at all times as the public image of the company in accordance with RICOH's code of ethics.
  • Effective implementation of RICOH Service Excellence. Effective implementation and management of RICOH Service Excellence.
  • Achieves shift profitability in the area of cost of goods by effectively supervising the shift in the use of company materials and supplies.
  • Manages total production labor percentages by achieving percentage of production worker labor and quality control labor established by the company.
  • Meets quality and deadline standards by the effective use of job scheduling practices.
  • Handles formal contact with the customer on a daily basis
  • Provides training on work flow and machine operations when necessary.
  • Ensures the quality of operations for shift by assisting in the achievement of goals in Audit and Deadline compliance.
  • Increases employee retention by achieving turnover and average tenure goals.
  • Maintains efficient workflow by holding direct reports accountable for quality and efficiency of their work.
  • Improves quality of operations and improves consistency by implementing company performance and operation procedures.
  • Ensures that location is properly staffed by matching employee skills and equipment with production demands.
  • Facilities resolution of issues concerning pricing, orders-in and invoicing by interacting and communicating with sales department.
  • Motivates employees and recognizes their accomplishments in a timely manner.
  • Clearly communicates job expectations/consequences of employees by training, cross-training, coaching, counseling, directing, evaluating the work of subordinates to increase their work output and work quality.
  • Completes site reports and other paperwork as necessary.
  • Performs other duties as assigned. QUALIFICATIONS (Education, Experience, and Certifications)
    • Typically Requires:
    • High school or GED is required.
    • 3+ years experience in a related field is required.
    • Experience interviewing and hiring is required
    • Experience in handling change and fast paced environments required Ricoh is an EEO/Affirmative Action Employer -- Minorities/Women/Protected Veterans/Disabled.

Keywords: Ricoh USA, Inc., Racine , Office Service Manager (Mail, Copy and Shipping), Executive , Racine, Wisconsin

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