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Manager

Company: Reefpoint Brew House
Location: Racine
Posted on: May 14, 2022

Job Description:

Manager
FRONT OF HOUSE MANAGER
As FOH Manager, your goal is to manage and coach team members to ensure that guests have a great experience. Your presence on the floor and table touching will be key to ensure guests are happy and team members are providing excellent service.
Responsibilities

  • Coordinate daily FOH duties for opening and closing shifts, ensuring that all tasks are completed. FOH staff consists of Servers, Bartenders, Hosts, Bussers, Bar Backs, and Food Runners
  • Coordinate daily operations between FOH and BOH
  • Create weekly/monthly schedules for FOH team members
  • Assist team members with questions on POS issues, coupons, end-of-shift cashout reports, and other issues or concerns that may arise
  • Conduct brief pre-shift meetings to keep team members informed of menu item changes, specials, items out-of-stock, etc
  • Responsible for overseeing and balancing guest seating
  • Keep line of communication open with BOH to inform them of daily reservations, guest counts, when large groups are seated, number of guests on waitlist, etc
  • Ensure guests are satisfied with their meals, drinks, and service
  • Respond efficiently and accurately to customer complaints
  • Provide FOH training
  • Conduct performance evaluations, coaching, and discipline of team members
  • Enforce compliance with all employment policies and oversee cleanliness of restaurant and safety of guests
    Skills
    • Proven management experience in service industry. Front of House experience extremely helpful
    • Trustworthy, dependable, ability to multi-task, coach and lead team members
    • Familiarity with restaurant management point of sale system
    • ServSafe Certified (or able to pass)
      Job Type: Full-time
      Pay: $35,000 - $40,000 per year with bonus plan
      Benefits: Health, Dental and Vision Insurance
      Bonus Plan
      Paid Vacation
      Simple IRA Plan with Employer Match

Keywords: Reefpoint Brew House, Racine , Manager, Executive , Racine, Wisconsin

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