It Service Desk Manager - Nights
Company: Uline
Location: Racine
Posted on: January 25, 2023
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Job Description:
IT Service Desk Manager NightsCorporate Headquarters12575 Uline
Drive, Pleasant Prairie, WI 53158Develop your ideal IT career as
the IT Service Desk Manager at Uline. We are looking for a manager
for the nightly operation of our 24 / 7 IT Service Desk. Bring your
expertise to help manage the team behind one of the largest
e-commerce sites in the U.S.Better together than apart. This
position is on-site, and we are looking for good people who share
our passion.Hours: Monday Friday, 9 PM to 6 AM.Position
ResponsibilitiesMonitor IT production systems including
identification, resolution and escalation to proper
individuals.Implement and manage tools for IT system monitoring and
notification for ITIL-compliant Service Desk Management.Manage high
severity issues through resolution.Review incident tickets for
content, proper routing, first call resolution, problem detection,
opportunities for first call resolution and timely closure.Ensure
all operational processes and procedures are accurate, clearly
documented and maintained.Participate in change management and
disaster recovery.Minimum RequirementsBachelor's degree in
Information Technology, Computer Science or related field.5+ years'
experience managing a multi-platform, multi-location 24 / 7 IT
Service Desk.Strong incident and problem management skills
including identification, resolution and escalation of system
issues.Knowledge of ITIL compliant service desk tools, including
ServiceNow.BenefitsComplete medical, dental, vision and life
insurance coverage, Flexible Spending Accounts and wellness
programs.401(k) with 5% employer match.Paid holidays and generous
paid time off.Tuition Assistance Program that covers professional
continuing education.Bonus programs that include annual
performance, sales goals and profit sharing.Employee
PerksBest-in-class, clean, modern facilities.First-class fitness
center with complimentary personal trainers.Over four miles of
beautifully maintained walking trails.About UlineUline is North
America's leading distributor of shipping, industrial and packaging
materials. We're a family-owned company known for incredible
service, quality products and same-day shipping of our huge
in-stock inventory. With over 8,500 employees across 12 locations,
it's time you joined Uline.Uline is proud to operate as a drug-free
workplace. All new hires must complete a pre-employment hair
follicle drug screening.EEO/AA
Employer/Vet/Disabled#LI-LM2#CORP(#IN-PPIT)Our employees make the
difference and we are committed to offering exceptional benefits
and perks! Explore Uline.Jobs to learn more!
Keywords: Uline, Racine , It Service Desk Manager - Nights, Executive , Racine, Wisconsin
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