LensCrafters - Assistant Manager
Company: EssilorLuxottica
Location: Racine
Posted on: March 18, 2023
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Job Description:
LensCrafters - Assistant Manager
Date: Mar 2, 2023
Brand: LensCrafters
Location:
Racine, WI, US, 53406
Requisition ID: 795593
Store # : 000781 LensCrafters
Position: Full-Time
Total Rewards: Benefits/Incentive Information
(https://careers.essilorluxottica.com/content/Benefits-and-Perks/?locale=en_US)
At LensCrafters, we're passionate about bringing people better
sight. And it takes thousands of people from all backgrounds to do
this.
By joining our team, you'll learn about the optical industry while
developing the customer service and sales techniques needed to grow
in your career.
LensCrafters is the largest optical retailer in North America with
1,000+ stores and as part of an eyewear industry leader, Luxottica,
our higher standard of quality has made LensCrafters a leader in
vision care for over 35 years.
GENERAL FUNCTION
The Assistant Manager acts as a leader in absence of, or in support
of the Store Manager & behaves as a business owner within the
marketplace & LensCrafters organization. Represents LensCrafters as
the premier destination for all vision needs within the community &
delivers key performance metrics.
MAJOR DUTIES & RESPONSIBILITIES
Delivers quality & improvement to meet or exceed all key
performance indicators (KPIs):
Comp Sales, % Sales to Plan; Conversion & Customer Count, Comp
Growth; Increased Traffic; Store Operating Profitability;
Continuity of Care, Exam Growth & Retention Goals; Net Promoter
Score; Current year objectives
Demonstrates understanding of retail business & the capability to
transfer knowledge to superior sales & business results. Learns &
understands the competition & market trends.
Supports the store manager in diagnosing the business & leverages
the synergies of Retail, Lab & Doctor to drive positive
results.
Supports store business plans to maximize sales & profit, leverages
strengths & addresses opportunities for recovery.
Partners with store manager to lead a team through strong knowledge
& skills.
Provides training & guidance to team members.
Delivers clear & constructive feedback in a timely manner.
Informs store manager of any situation that may require any
development or disciplinary action of others.
Supports recruiting, helps select high caliber team & creates
talent pipeline.
Follows guidelines to optimally staff store.
Shows great pride in store appearance & executes visual
directives.
Strives to maintain positive working relationships with
doctors.
Adheres to & ensures compliance of team to Company policies &
procedures; meets or exceeds all goals.
Anticipates problems before they occur; explores underlying reasons
and root cause; strives for long-term solutions to problems.
Performs & understands administrative duties.
Maintains a safe working environment for all.
Works a flexible schedule, including nights & weekends.
BASIC QUALIFICATIONS
High School graduate or equivalent
1+ year(s) management/supervisory experience with direct
reports
Knowledge of retail operations, processes & policies
Strong basic math skills
Familiarity with cash register, computers & calculators
Must have a strong command of the English language for all written
correspondence & oral communication
Strong communicator & listener
Demonstrated high-level of selling skills
Proven ability to problem solve
PREFERRED QUALIFICATIONS
College degree or equivalent
Previous experience in leadership position within retail & customer
service industry
Knowledge of basic optics
Knowledge of current store merchandise
State licensure (if applicable) &/or ABO Certification in
non-licensed states
Brand Final Inspector Certification
Brand Quality, Fitting & Adjusting Program
Upon request and consistent with applicable laws, Luxottica will
provide reasonable accommodations to individuals with disabilities
who need assistance in the application and hiring process. To
request a reasonable accommodation, please call the Luxottica
Ethics Compliance Hotline at 1-888-887-3348 (be sure to provide
your name and contact information so that we may follow up in a
timely manner). EssilorLuxottica is an Equal Opportunity Employer
and provides opportunities for all qualified applicants without
regard to race, color, gender, religion, age, disability, sexual
orientation, gender identity or expression, citizenship, ancestry,
veteran or military status. Native Americans receive preference in
accordance with Tribal Law.
Nearest Major Market: Racine
Job Segment: Assistant Manager, Manager, Management
Keywords: EssilorLuxottica, Racine , LensCrafters - Assistant Manager, Executive , Racine, Wisconsin
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