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Sr Director of Professional Services - FL

Company: VirtualVocations
Location: Racine
Posted on: June 1, 2024

Job Description:

A company is looking for a Sr. Director of Professional Services (SaaS Implementation) in Miami, FL.



Key Responsibilities:

Manage a team of business and technical consultants to ensure successful implementation of client solutions
Establish proactive communication with customers and stakeholders, prioritize critical issues, and manage risks effectively
Optimize project methodology, drive process improvements, and enhance customer experience


Required Qualifications:

Bachelor's degree in Business or related field
8+ years of leadership experience in software implementation and customer service, preferably with various ERPs
Proven track record in change management, cross-functional process improvement, and client experience operations
Experience in B2B process design and roll-out focusing on client experience
Familiarity with working in a start-up environment

Keywords: VirtualVocations, Racine , Sr Director of Professional Services - FL, Executive , Racine, Wisconsin

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