RN-Call Center, Post Acute

Company: SSM Health
Location: Racine
Posted on: January 20, 2023

Job Description:

It's more than a career, it's a callingWI-REMOTE Worker Type: Regular Job Highlights: At SSM Health, we know the healing power of presence begins with compassionate employees like you. We are seeking an RN who is flexible, autonomous and a self-starter with strong assessment, problem solving and computer skills. This part-time PRN position will work variable shifts including Nights 4:30pm-5:00am, Evenings 7:00pm-7:30am and Weekends-Saturday & Sunday 7:00am-7:30pm. This position requires RN license (willing to obtain) in the states of IL, MO, OK & WI. Must reside in the state of IL, MO, OK or WI. Join a network of employees just as kind and powerful as you! Job Summary:Answer and address incoming calls of a 24-hour, 7 day per week call center from Post-Acute patients, caregivers or families related to patient care with a customer service and positive patient care experience manner. Triage, evaluate, plan and implement effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. Job Responsibilities and Requirements: PRIMARY RESPONSIBILITIES

• Staffs a 24-hour telephone service for hospice, home health and telehealth services.
• Collaborates effectively with staff, patients, families, and other health care providers.
• Uses computer for live data collection and documentation, online resources for information gathering, and communication with callers through the phone system and EMR.
• Demonstrates knowledge of regulations and Medicare Conditions of Participation.
• Manages relationships with individuals and departments inside and outside of the ministry structure.
• Creates an environment that leads to a positive patient care experience by evaluating, planning, and implementing effective patient care plans within the guidelines of the standards of nursing care and operational guidelines. Duties may include but are not limited to completion of medication profiles, ordering home supplies, triaging patient phone calls and questions, reviewing and collaborating hospice/home health plan of care, contacting and collaboration with visit staff.
• Uses principles of delegation to delegate tasks to visit staff.
• May guide treatment advice.
• May utilize advance technology with live chat and texting to assist callers.
• Works in constant state of alertness and safe manner.
• Performs other duties as assigned.EDUCATION
  • Graduate of accredited school of nursingEXPERIENCE
    • Two years progressive home care or hospice nursing experience or any combination of education that provides equivalent knowledge, skills or abilities.PHYSICAL REQUIREMENTS
      • Frequent lifting/carrying and pushing/pulling objects weighing 0-25 lbs.
      • Frequent sitting, standing, walking, reaching and repetitive foot/leg and hand/arm movements.
      • Frequent use of vision and depth perception for distances near (20 inches or less) and far (20 feet or more) and to identify and distinguish colors.
      • Frequent use of hearing and speech to share information through oral communication. Ability to hear alarms, malfunctioning machinery, etc.
      • Frequent keyboard use/data entry.
      • Occasional bending, stooping, kneeling, squatting, twisting and gripping.
      • Occasional lifting/carrying and pushing/pulling objects weighing 25-50 lbs.
      • Rare climbing.Licenses / Certifications:Registered Nurse (RN) - Missouri Division of Professional Registration, Registered Nurse (RN) - Oklahoma Board of Nursing (OBN), Registered Nurse (RN) - Wisconsin Department of Safety and Professional Services, Registered Professional Nurse (RN) - Illinois Department of Financial and Professional Regulation (IDFPR)Work Shift:Variable Shift (United States of America) Job Type: Employee Department: Administration Scheduled Weekly Hours: 18 SSM Health complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability or sex. Learn more here

Keywords: SSM Health, Racine , RN-Call Center, Post Acute, Healthcare , Racine, Wisconsin