RN-Call Center, Post Acute
Company: SSM Health
Location: Racine
Posted on: January 20, 2023
Job Description:
It's more than a career, it's a callingWI-REMOTE Worker Type:
Regular Job Highlights: At SSM Health, we know the healing power of
presence begins with compassionate employees like you. We are
seeking an RN who is flexible, autonomous and a self-starter with
strong assessment, problem solving and computer skills. This
part-time PRN position will work variable shifts including Nights
4:30pm-5:00am, Evenings 7:00pm-7:30am and Weekends-Saturday &
Sunday 7:00am-7:30pm. This position requires RN license (willing to
obtain) in the states of IL, MO, OK & WI. Must reside in the state
of IL, MO, OK or WI. Join a network of employees just as kind and
powerful as you! Job Summary:Answer and address incoming calls of a
24-hour, 7 day per week call center from Post-Acute patients,
caregivers or families related to patient care with a customer
service and positive patient care experience manner. Triage,
evaluate, plan and implement effective patient care plans within
the guidelines of the standards of nursing care and operational
guidelines. Job Responsibilities and Requirements: PRIMARY
RESPONSIBILITIES
- Staffs a 24-hour telephone service for hospice, home health and
telehealth services.
- Collaborates effectively with staff, patients, families, and
other health care providers.
- Uses computer for live data collection and documentation,
online resources for information gathering, and communication with
callers through the phone system and EMR.
- Demonstrates knowledge of regulations and Medicare Conditions
of Participation.
- Manages relationships with individuals and departments inside
and outside of the ministry structure.
- Creates an environment that leads to a positive patient care
experience by evaluating, planning, and implementing effective
patient care plans within the guidelines of the standards of
nursing care and operational guidelines. Duties may include but are
not limited to completion of medication profiles, ordering home
supplies, triaging patient phone calls and questions, reviewing and
collaborating hospice/home health plan of care, contacting and
collaboration with visit staff.
- Uses principles of delegation to delegate tasks to visit
staff.
- May guide treatment advice.
- May utilize advance technology with live chat and texting to
assist callers.
- Works in constant state of alertness and safe manner.
- Performs other duties as assigned.EDUCATION
- Graduate of accredited school of nursingEXPERIENCE
- Two years progressive home care or hospice nursing experience
or any combination of education that provides equivalent knowledge,
skills or abilities.PHYSICAL REQUIREMENTS
- Frequent lifting/carrying and pushing/pulling objects weighing
0-25 lbs.
- Frequent sitting, standing, walking, reaching and repetitive
foot/leg and hand/arm movements.
- Frequent use of vision and depth perception for distances near
(20 inches or less) and far (20 feet or more) and to identify and
distinguish colors.
- Frequent use of hearing and speech to share information through
oral communication. Ability to hear alarms, malfunctioning
machinery, etc.
- Frequent keyboard use/data entry.
- Occasional bending, stooping, kneeling, squatting, twisting and
gripping.
- Occasional lifting/carrying and pushing/pulling objects
weighing 25-50 lbs.
- Rare climbing.Licenses / Certifications:Registered Nurse (RN) -
Missouri Division of Professional Registration, Registered Nurse
(RN) - Oklahoma Board of Nursing (OBN), Registered Nurse (RN) -
Wisconsin Department of Safety and Professional Services,
Registered Professional Nurse (RN) - Illinois Department of
Financial and Professional Regulation (IDFPR)Work Shift:Variable
Shift (United States of America) Job Type: Employee Department:
Administration Scheduled Weekly Hours: 18 SSM Health complies with
applicable Federal civil rights laws and does not discriminate on
the basis of race, color, national origin, age, disability or sex.
Learn more here
Keywords: SSM Health, Racine , RN-Call Center, Post Acute, Healthcare , Racine, Wisconsin
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