Shift Leader

Company: Popeye's Louisiana Kitchen - HZ Ops Holdings Inc
Location: Racine
Posted on: January 9, 2021

Job Description:

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.Essential Functions

• Develop Servant Leaders-Puts your people and restaurant first-not yourself
• Create Memorable Experiences-Creates a service experience so good the guest cant wait to come back to Popeyes
• Administration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goalsResponsibilities
  • Coaches, trains and develops team members around processes and procedures at each station
  • Actively participates in team huddles offering great ideas
  • Consistently thanks the team and celebrates success
  • Serves as a role model and coaches Brand service behaviors
  • Fixes bottlenecks, calls chicken drops and monitors Speed of Service
  • Makes sure the restaurant is welcoming and clean
  • Spends time with the guests in the dining room doing table touches throughout the shift
  • Supports the team to resolve guest concerns quickly
  • Ensures product quality and all standards are met on their shift
  • Provides ideas to the restaurant General Manager to improve guest metrics and feedback
  • Leads each shift by delegating duties, assigning tasks, and following up with all team members
  • Must be proficient in each are of the restaurant to assist when necessary
  • Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are met
  • Ensures accuracy of inventory and waste tracking
  • Reviews and approves invoices and inter-store transfers (ISTs)
  • Checks people charts and production planning and makes necessary adjustments
  • Follows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shiftRequired Education and Experience
    • Minimum Age: 18 years old
    • Previous restaurant experience preferredBrand: Popeye's Louisiana KitchenAddress: 920 Washington Avenue Racine, WI - 53403Property Description: 3153 Popeyes - 903 Racine, WIProperty Number: 903

Keywords: Popeye's Louisiana Kitchen - HZ Ops Holdings Inc, Racine , Shift Leader, Hospitality & Tourism , Racine, Wisconsin