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Guest Services Representative

Company: AMITA Health
Location: Racine
Posted on: November 12, 2021

Job Description:

We Are Hiring Job Title: Guest Services Representative Department: Volunteer & Guest Services Location: Ascension All Saints Address: 3801 Spring Street, Racine, WI Hours: Full Time, Days, 40 hours per week Work Schedule: 7am-3:30pm, Monday-Friday. Some holidays. Summary: The Guest Services Representative is responsible for providing a welcoming message to all arriving and departing patients, guests, and associates. The Guest Services Representative possesses a helpful attitude and assists all who enter and exit our buildings with courteous and positive customer service behaviors, in keeping with Ascension All Saints Mission Vision & Values. The Guest Services Representative provides accurate information and directions to our guests. As needed, they may also assist by personally escorting patients/guests to their destination. Guest Services Representatives answer and respond to all telephone calls in a welcoming and professional manner using our department telephone standards. This position is front line and first impression and is accountable to following company policies, procedures and department standards. What You Will Do Act as a liaison between guests, staff and patients to respond to patient and guest information inquiries. Receive, screen, route and/or respond to all incoming inquiries for information, directions or concerns. Receive guest suggestions and complaints and escalates through proper channels. Provide patient information in compliance with The Health Insurance Portability and Accountability Act (HIPAA) requirements and organizational privacy policies. Identify and report issues of safety and maintenance. Assist in improving patient satisfaction while keeping volunteer office management informed of potential problems. Anticipate family's needs and resolves issues before they become major source of concern. What You Will Need Licensure/Certification/Registration: BLS Provider credentialed from the American Heart Association (AHA) preferred. Education: High school diploma or GED required. Work Experience: Customer service experience preferred. Additional Preferences Computer skills are preferred as associates will use the electronic healthcare record EPIC. Why Join Our Team For over 170 years, Ascension Wisconsin has been providing rewarding career opportunities at 20 hospital campuses and more than 100 related healthcare facilities from Racine to Eagle River. Nearly 20,000 Ascension Wisconsin associates currently serve in four locations throughout Wisconsin - Wheaton Franciscan Healthcare, Ministry Healthcare, Columbia St. Mary's, and Affinity Healthcare. We provide generous paid time off for work-life balance, a collaborative work environment, professional development opportunities, and more to help our associates flourish personally and professionally. If you are looking for a rewarding career in healthcare, we invite you to apply today. When you join Ascension, you join a team of over 150,000 individuals across the country committed to a Mission of serving others and providing compassionate, personalized care to all. Our inclusive culture, continuing education programs, career coaches and benefit offerings are just a few of the resources and tools that team members can use to create a rewarding career path. In fact, Ascension spent nearly $46 million in tuition assistance alone to support associate growth and development. If you are looking for a career where you can grow and make a difference in your community, we invite you to join our team today. Equal Employment Opportunity Employer Ascension Wisconsin is an equal opportunity employer (EEO) and affords equal opportunity to all associates and applicants without regard to race, color, religion, national origin, gender identity, sexual orientation, age, physical or mental disability, veteran status, genetic data, or other legally protected status. For further information regarding your EEO rights, click on the following link to the "EEO is the Law" poster: http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf EEO is the Law Poster Supplement Please note that Ascension will make an offer of employment only to individuals who have applied for a position using our official application. Be on alert for possible fraudulent offers of employment. Ascension will not solicit money or banking information from applicants.

Keywords: AMITA Health, Racine , Guest Services Representative, Hospitality & Tourism , Racine, Wisconsin

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