Customer Service Representative
Company: Prokatchers LLC
Location: Racine
Posted on: May 14, 2022
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Job Description:
Job Title: Customer Service Representative Location: 1525 Howe
Street Racine, WI - 53403 Duration: 8+ Months Shift/Scheduled
Hours: M - F 08.00 AM - 05.00 PM Description: CUSTOMER SERVICE -
CUSTOMER SERVICE REPRESENTATIVE This position will perform duties
to support the North America Customer Fulfillment team in the area
of order management and customer deliveries. The individual
qualified for this role must be highly motivated and disciplined
with attention to and accuracy in detail with strong communication
skills. Responsibilities: --- Execute assigned tasks in a manner
aligned with company and customer expectations --- Make independent
judgement within the scope of authority for work governed by
standard operating procedures --- Work closely with other members
of the team and cross functional partners to provide outstanding
service to all customers. --- Ensure proper execution of system
tools to ensure the goals of order management are met --- Address
and professionally respond to all phone calls and e-mails from
internal and external customers in a timely manner and by providing
the appropriate level of detail to satisfy any customer concerns
--- Initiate required action in response to customer requests and
keep records updated and complete to accurately reflect actions
taken --- Generate reports for analysis as requested Job
Requirements:Minimum Qualifications:--- HS Diploma--- The ability
to communicate effectively; written and verbal--- Strong
interpersonal skills--- Strong analytical and problem-solving
skills--- Outstanding organizational skills; the ability handles
multiple tasks and projects simultaneously--- Ability to work
independently with minimum supervision--- Ability to work in a
fast-paced settingPreferred Qualifications:--- Previous experience
in Customer Service or related field--- Previous experience with
SAP--- Previous experience using Microsoft Office Suite including
Word, Excel and Outlook--- BS/BA
Keywords: Prokatchers LLC, Racine , Customer Service Representative, Hospitality & Tourism , Racine, Wisconsin
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