Customer Service Representative

Company: Prokatchers LLC
Location: Racine
Posted on: May 14, 2022

Job Description:

Job Title: Customer Service Representative Location: 1525 Howe Street Racine, WI - 53403 Duration: 8+ Months Shift/Scheduled Hours: M - F 08.00 AM - 05.00 PM Description: CUSTOMER SERVICE - CUSTOMER SERVICE REPRESENTATIVE This position will perform duties to support the North America Customer Fulfillment team in the area of order management and customer deliveries. The individual qualified for this role must be highly motivated and disciplined with attention to and accuracy in detail with strong communication skills. Responsibilities: --- Execute assigned tasks in a manner aligned with company and customer expectations --- Make independent judgement within the scope of authority for work governed by standard operating procedures --- Work closely with other members of the team and cross functional partners to provide outstanding service to all customers. --- Ensure proper execution of system tools to ensure the goals of order management are met --- Address and professionally respond to all phone calls and e-mails from internal and external customers in a timely manner and by providing the appropriate level of detail to satisfy any customer concerns --- Initiate required action in response to customer requests and keep records updated and complete to accurately reflect actions taken --- Generate reports for analysis as requested Job Requirements:Minimum Qualifications:--- HS Diploma--- The ability to communicate effectively; written and verbal--- Strong interpersonal skills--- Strong analytical and problem-solving skills--- Outstanding organizational skills; the ability handles multiple tasks and projects simultaneously--- Ability to work independently with minimum supervision--- Ability to work in a fast-paced settingPreferred Qualifications:--- Previous experience in Customer Service or related field--- Previous experience with SAP--- Previous experience using Microsoft Office Suite including Word, Excel and Outlook--- BS/BA

Keywords: Prokatchers LLC, Racine , Customer Service Representative, Hospitality & Tourism , Racine, Wisconsin