Shift Leader

Company: Popeye's Louisiana Chicken
Location: Racine
Posted on: August 5, 2022

Job Description:

Shift Leaders consistently keep our brand promises, help inspire teams and deliver great results. They understand the importance of providing and engaging environment for restaurant teams and the guest. A Shift Leader helps the shift run smoothly by taking care of their restaurant teams and guests and delivering operational excellence.Essential FunctionsDevelop Servant Leaders-Puts your people and restaurant first-not yourselfCreate Memorable Experiences-Creates a service experience so good the guest can't wait to come back to PopeyesAdministration-Maintains the balance between providing a high quality employee and guest experience, and achieving financial goalsResponsibilitiesCoaches, trains and develops team members around processes and procedures at each station Actively participates in team huddles offering great ideasConsistently thanks the team and celebrates successServes as a role model and coaches Brand service behaviorsFixes bottlenecks, calls chicken drops and monitors Speed of ServiceMakes sure the restaurant is welcoming and cleanSpends time with the guests in the dining room doing table touches throughout the shiftSupports the team to resolve guest concerns quicklyEnsures product quality and all standards are met on their shiftProvides ideas to the restaurant General Manager to improve guest metrics and feedbackLeads each shift by delegating duties, assigning tasks, and following up with all team membersMust be proficient in each are of the restaurant to assist when necessary Uses shift tools and routines to ensure Quality, Service and Cleanliness Standards (QSC) are metEnsures accuracy of inventory and waste tracking Reviews and approves invoices and inter-store transfers (ISTs)Checks people charts and production planning and makes necessary adjustmentsFollows through with action plans for Employee Engagement, Voice of the Guest and Operational Assessments during the shift

Keywords: Popeye's Louisiana Chicken, Racine , Shift Leader, Hospitality & Tourism , Racine, Wisconsin