Instructional Designer - Customer Service
Company: Uline
Location: Racine
Posted on: January 15, 2023
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Job Description:
Instructional Designer Customer ServiceKenosha Branch12355 Uline
Way, Kenosha, WI 53144Customer Service is the heartbeat of our
company. We depend on our Call Center employees to serve our
customers and fulfill our promise of reliability.Better together
than apart. This position is on-site, and we are looking for good
people who share our passion.Position ResponsibilitiesDesign and
develop learning solutions and training programs (classroom,
eLearning, video) for Uline's Customer Service team.Diagnose
learning needs and develop high-quality materials (eLearning tools,
facilitation materials, participant guides, job aids,
video).Measure effectiveness of training programs.Test and
problem-solve functionality requests.Distill complex ideas into
appealing visual graphics and stories using creativity and clear,
concise, simple copywriting.Track the latest trends in
instructional design and technologies.Identify and develop new
procedures and techniques to improve training and operational
effectiveness. Create standards for consistent delivery.Provide
facilitation support as needed.Minimum RequirementsBachelor's
degree in instructional design, instructional technology, adult
education or related field.3+ years experience as an instructional
designer.3+ years experience in the customer service industry
preferred.Mastery of eLearning tools; Articulate Storyline
preferred.Experience with rapid-authoring tools, such as Articulate
Rise, audio and video editing tools and workflows.Strong
communication and interpersonal skills.BenefitsComplete medical,
dental, vision and life insurance coverage, Flexible Spending
Accounts and wellness programs.401(k) with 5% employer match.Paid
holidays and generous paid time off.Tuition Assistance Program that
covers professional continuing education.Bonus programs that
include annual performance, sales goals and profit sharing.Employee
PerksFirst-class fitness center.Beautifully maintained walking
trails.About UlineUline is North America's leading distributor of
shipping, industrial and packaging materials. We're a family-owned
company known for incredible service, quality products and same-day
shipping of our huge in-stock inventory. With over 8,500 employees
across 12 locations, it's time you joined Uline.Uline is proud to
operate as a drug-free workplace. All new hires must complete a
pre-employment hair follicle drug screening.EEO/AA
Employer/Vet/Disabled#LI-CB2#CORP(#IN-PPCS)Our employees make the
difference and we are committed to offering exceptional benefits
and perks! Explore Uline.Jobs to learn more!
Keywords: Uline, Racine , Instructional Designer - Customer Service, Hospitality & Tourism , Racine, Wisconsin
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