Customer Service Analyst
Company: Ageatia Global Solutions
Location: Milwaukee
Posted on: May 8, 2024
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Job Description:
Qualifications:
Primary responsibilities of customer facing professional: 1.
Manages forecast, inventory, order, shipment information, and
demand analysis services for a defined set of breweries,
distributors, distribution centers, import partners, contract
partners, field sales and marketing personnel, for $9B, 65 million
barrels Client business. Executes company shipment plan objectives
while balancing the goals/costs of Client and distributors. Ensures
sufficient product supply by directing Distribution Centers that
supply product to their customer base, ensuring sufficient product
supply. ligns directly with specific sales regions and breweries
for Client products. Central point of contact for all product
supply, operational and service related issues for distributors
within the assigned geography/scope of responsibility to include
both strategic (distributor inventory analysis, collaboration, peak
and year-end DOI adherence, distributor forecast performance) and
tactical (order change requests, approval of exception orders,
buy/sell transitions, order and reporting deadline adherence,
status of direct and DC deliveries/shipments) responsibilities. 2.
Drives value creation for stakeholder groups on initiatives/issues
touching the distributor where feedback and/or the distributor
point of view needs to be represented. Approach issues with a sense
of urgency and solution orientation. 3. Drives to continuously meet
or exceed service, financial and product supply goals by partnering
with the DC/Inventory team and other internal stakeholder groups.
nalyzes truck/rail configuration results and root cause on finished
goods loss for continuous improvement of processes. Responsible for
other non-distributor facing daily/weekly responsibilities,
including the manual confirmation of unfulfilled demand and
finished goods loss mitigation. nalyzes projects/efforts to improve
performance in service areas such as distributor out of stocks,
loaded compliance, keg out of stocks, DC out of stocks, order fill
and on time arrivals. 4. Communicates relevant issues/updates to
the Field Sales organizations regarding distributor related issues
that fall within the assigned geography/scope of responsibility. 5.
Participate in other initiatives or issues touching the distributor
including, but not limited to, flawless new product execution,
adherence distributor level volume commitments on new products, new
distributor order management training, administration and analyses
of distributor surveys, buy/sell transitions, the implementation of
START related initiatives such as geographic expansions, and
execution on the solution to idle capacity and demand greater than
supply situations. -5 Years work experience in Supply Chain,
Manufacturing, Production Planning, Forecasting, Sales & Consumer
Goods industries, or a Bachelors Degree or MBA in Supply Chain
Management, Manufacturing, Industrial Engineering or Business. Must
possess customer management skills preferably in consumer goods
including order fill, replenishment, and transportation service and
freshness or rotation management. Working knowledge and
understanding of interdependencies of production and capacity
planning, scheduling processes, distribution methods, inventory
management, network optimization, material flow, planning,
forecasting, transportation, distributor operations, sales,
marketing and budgets. Service skills to champion, advocate and
strong "voice of customer; seasoned experience in developing
collaborative relationships with both internal and external
customers. Excellent PC (Excel, PowerPoint, Word, MS-Outlook) and
analytical skills, experience in Business Objects and SAP are
highly desirable. Expert knowledge of distributor order management
systems and processes, both internal to Client processes as well as
distributor order management process. bility to understand the
needs of the customer and develop and execute supply strategies
that meet both the customer and Client objectives. bility to
quickly assess situation, identify root causes of issues, generate
multiple solutions, make sound decisions, and effectively
communicate at multiple organization and functional levels at both
Client and at its distributors. bility to quickly build and develop
effective working relationships across the organization. bility to
communicate highly complex issues in simple business terms to a
wide variety of stakeholders across the enterprise.
Responsibilities:
Manages distributor relationships to insure that their product
needs are satisfied. Capitalize on all wholesale/retail sales
opportunities, through proactive inventory management and analysis,
while balancing distributors' and Client goals/costs. Company
revenue and profit plan goal Regular management interface with
approximately 40 - 50 Client distributors Makes timely decisions to
resolve distributor, field sales, and brewery requests/problems
with a sense of urgency, leveraging superior customer working
relationships with all internal and external contacts. 65 MM
barrels. 5 Sales Regions 845 U.S. Distributors / 218 export
distributors 2100 SKUs 8 major breweries 5 craft / small breweries
3 distribution centers Domestic, Import, Export, Contract Creates
and manages the execution of the company's shipment plan to meet
financial objectives while balancing distributor goals/costs with
brewery goals/costs. Works cross functionally to execute new
product demand and supply plans. $173MM weekly revenue through
product supply execution Maintains the integrity of forecasting,
ordering and reporting systems that are used by Client, import and
contract distributors, providing users training and guidance as
needed.
Keywords: Ageatia Global Solutions, Racine , Customer Service Analyst, Hospitality & Tourism , Milwaukee, Wisconsin
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