Quality Manager - Precision Technology
Company: CNH Industrial
Location: Racine
Posted on: May 8, 2022
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Job Description:
CNH Industrial is a world-class equipment and services company.
Driven by its purpose of Breaking New Ground, which centers on
Innovation, Sustainability and Productivity, the Company provides
the strategic direction, R&D capabilities, and investments that
enable the success of its five core Brands: Case IH, New Holland
Agriculture and STEYR, supplying 360 - agriculture applications
from machines to implements and the digital technologies that
enhance them; and CASE and New Holland Construction Equipment
delivering a full lineup of construction products that make the
industry more productive. Across a history spanning over two
centuries, CNH Industrial has always been a pioneer in its sectors
and continues to passionately innovate and drive customer
efficiency and success, driven by its purpose of Breaking New
Ground. As a truly global company, CNH Industrial's 35,000+
employees form part of a diverse and inclusive workplace, focused
on empowering customers to grow, and build, a better world. The
Regional Quality Manager for Precision Technologies is responsible
for customer quality experience and solutions implementation for
Precision Technology (PT) products and machine functionality within
North America Region. This role develops a team of Customer Quality
specialists/engineers focused on early identification of product
quality and behavior issues, rapid field containment of quality
issues, and resolving sophisticated technical support problems (THD
Level 2/3) as well as accurate documentation and communicating of
issues to global Digital/Precision Solutions team for resolution
and incorporation into new and current product. Champion of voice
of NA customer in Current Product Management process. Defines
regional customer acceptance criteria for new product based on
regional needs. Collaborates proactively across Quality functions
and Product Platforms respective of the integrated and
inter-reliant nature of sophisticated agricultural machinery and
Precision Technologies (PT). Support and coordinate with Global
Product Platforms (GPP), Digital Solutions Product Management,
Global Quality Leaders and Brand Management to improve customer
driven solutions to regional product issues. Supervises product
performance in the field, identifying the key technical issues to
be resolved and driving the root cause analysis and resolution
process in collaboration with Global Precision Technologies Quality
and Customer Success team. This role can be located in Racine, WI
or Burr Ridge, IL and is eligible for a flexible hybrid work model.
Understand local market requirements and provide the Voice of the
Customer to accurately prioritize field Quality & Reliability
issues.PIP (Product Improvement Program) Management -
identification and proposal for region management financial
approval, reducing cycle time from submission to dealer
release.Implement strategic field actions and product improvements
tied to Net Promoter Scoring on key product lines.Responsible for
Product Quality results on Dealer Satisfaction Survey and execution
of internal and external actions intended to address identified
issues.Implement actions to achieve warranty critical metrics
improvements aligned with budget and multi-year strategic business
plans.OK to Sell approval for new products launched into the
region.Region management of Early Warning activities for New
Product Launches - validation, concern resolution.The annual base
salary range for this role is $117,000 - $196,900 USD (Actual
salaries will vary and will be based on various factors, such as
skill, experience and qualification for the role.) Bachelor's
Degree with 4+ years experience in quality methodology, technical
problem solving in agriculture manufacturing or related industry
with Precision Farming preferred2+ years experience formally or
informally leading a team or projectAbility to travel up to 25%
with the majority being in US & CanadaIntermediate proficiency with
Microsoft Products, especially ExcelCompensation & Benefits: We
offer competitive compensation with multiple benefit
(medical/dental/vision) options to meet your individual needs. Our
industry leading 401k will support you in meeting your retirement
objectives. Additional benefits include: paid parental leave, life
insurance, volunteer time off and much more!US applicants: CNH
Industrial is an equal opportunity employer. This company considers
candidates regardless of race, color, religion, sex, sexual
orientation, gender identity, national origin, disability, or
veteran status. Applicants can learn more about their rights by
viewing the federal "EEO is the Law" poster and its supplement
here. CNH Industrial participates in E-Verify and will provide the
federal government with your Form I-9 information to confirm that
you are authorized to work in the U.S. You can view additional
information here. If you need reasonable accommodation with the
application process, please call 1-800-889-4422 option 1 and then
option 5, or contact us at narecruitingmailbox@cnhind.com. Read
about our company's commitment to pay transparency by clicking this
link: pay transparency notice. Canada applicants: CNH Industrial is
an equal opportunity employer. This company considers candidates
regardless of race, colour, religion, sex, sexual orientation,
gender identity, nationality, place of origin, disability, marital
status, family status, age, or any other ground prohibited by
applicable provincial human rights legislation.
Keywords: CNH Industrial, Racine , Quality Manager - Precision Technology, IT / Software / Systems , Racine, Wisconsin
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