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Remote Computer Hardware Technical Support Representative

Company: VirtualVocations
Location: Racine
Posted on: January 20, 2023

Job Description:

A business services company has a current position open for a Remote Computer Hardware Technical Support Representative.

Individual must be able to fulfill the following responsibilities:
Make attempts to resolve issues and deescalate issues of irate or dissatisfied clients
Respond to requests and calls from customers related to client specific programs and products
Escalate calls to supervisor when necessary and appropriate
Applicants must meet the following qualifications:

Customer service experience
Phone related customer service skills
High School Diploma or GED required
Familiarity with Microsoft Windows, Word, and Excel applications

Keywords: VirtualVocations, Racine , Remote Computer Hardware Technical Support Representative, IT / Software / Systems , Racine, Wisconsin

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