Field Service Technician
Company: Viking Masek
Location: Racine
Posted on: January 23, 2023
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Job Description:
The Field Service Technician is responsible for understanding
customer technical needs to achieve their packaging line goals.
Responsibilities for this position include visiting client
installations at their place of business to complete equipment
startup, address machine service issues, and provide training.*Job
Requirements** Valid Driver's License required* High School Diploma
or equivalent required, Technical Diploma preferred, Bachelor's
Degree a plus* 2+ years of relevant experience* General computer
skills (Outlook, Word, Excel)* Familiarity with ERP systems*
Ability to read electrical schematics* Ability to troubleshoot
electrical wiring* Mechanical proficiencies* Strong organizational
and teamwork skills* Strong customer service skills* Willing to
travel short-term*Job Duties & Responsibilities**Provides packaging
equipment service and training to existing and prospective
customers.* Manages customer service related issues, product
service alerts, troubleshooting, and warranty issues that may
arise.* Utilizes ERP to assist with Service Reports, call logs, and
customer experience reporting.* Communicates and works
cross-functionally with internal teams as needed.* Maintains
technical and operational documentation.* Studies and standardizes
procedures to improve the efficiency of the Technical Services
team.* Provides service and customer support during field visits or
dispatches.* Manages all on-site installation, repair, maintenance,
and test tasks.* Produces timely and detailed service reports.*
Follows all company's filed procedures and protocols.* Cooperates
with Technical Team and shares information across the
organization.* Builds positive relationships with customers.*
Comprehends customer requirements and makes appropriate
recommendations/briefings.* Documents service and installation
actions by completing forms, reports, logs, and updating records.*
Seeks out knowledge to become expert in industry, packaging
machines, and technical skillsets.Job Type: Full-time
Keywords: Viking Masek, Racine , Field Service Technician, IT / Software / Systems , Racine, Wisconsin
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