Technical Training Developer

Company: ICONMA, LLC
Location: Racine
Posted on: May 26, 2023

Job Description:

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• Develop Service Training courses in support of Construction brands for dealer service technicians, national/corporate account technicians, customer technicians, field personnel, and other internal company personnel.
  
• Work in a team environment to design and develop training on assigned products while maintaining a professional training environment.
  
• Communicate with Training Instructors, Technical Support, Product Management, and field personnel to identify training needs / issues to achieve product support training objectives.
  
• Design & develop technical training courses & supporting materials on assigned projects.
  
• Deliver with a Customer First mindset for dealer service technicians, national/corporate account technicians, customer technicians, field personnel, and internal company personnel.
  
• Ensure training courses and materials meet department guidelines.
  
• Ensure training content inclusion into Technical Publications, including video tutorials, video explanations, written processes, and written explanations not already defined in Technical Publications available for Service Technicians
  
• Troubleshooting mobile vehicles/equipment
  
• Assist other product support areas (Technical Support, Training Delivery, and Technical Publications) as required.
  
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  Requirements:
  
  
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  • At least 1 year of experience; preference of experience with at least 1 of the following areas:
    
    
    
    
  • Technical Writing.
    
  • Training Development.
    
  • Troubleshooting mobile vehicles/equipment.
    
    As an equal opportunity employer, ICONMA prides itself on creating an employment environment that supports and encourages the abilities of all persons regardless of race, color, gender, age, sexual orientation, citizenship, or disability.
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Keywords: ICONMA, LLC, Racine , Technical Training Developer, IT / Software / Systems , Racine, Wisconsin