Hardware Support Technician

Company: Euna Solutions
Location: Chicago
Posted on: April 1, 2026

Job Description:

The Opportunity: The Hardware Support Technician is responsible for the build, setup, deployment, maintenance, and ongoing support of self-service kiosks and cashiering systems. This role combines technical troubleshooting, hands-on fabrication and repair work, and direct customer interaction to ensure reliable operation of kiosk and payment solutions. The position requires onsite work at company and client locations, with approximately 10% travel for installations, maintenance, and project support. This role is ideal for a technically skilled professional who enjoys working with hardware, software, and customers in a fast-paced operational environment. What You’ll Do: Kiosk & Cashiering System Deployment Build, configure, and prepare kiosk and cashiering systems for deployment. Install hardware components including payment devices, printers, scanners, displays, and peripherals. Perform onsite installation, setup, testing, and commissioning at client locations. Configure operating systems, applications, and network connectivity. Validate system functionality prior to client handoff. Maintenance & Support: Provide onsite and remote troubleshooting for kiosks and cashiering systems. Diagnose and resolve hardware, software, and connectivity issues. Perform preventive maintenance and system health checks. Replace defective components and perform repairs as needed. Maintain documentation of service activities and resolutions. Repair and Minor Fabrication: Assist with physical minor fabrication, modification, or customization of kiosk components. Perform light mechanical work such as mounting, cable routing, enclosure adjustments, and hardware assembly. Conduct component-level repairs where feasible. Coordinate with vendors for parts replacement and warranty support. Application & Technical Support: Support installation, configuration, and updates of kiosk and cashiering applications. Troubleshoot application performance and integration issues with appropriate teams. Assist with payment processing configurations and peripheral integrations. Work with development or engineering teams to reproduce and resolve technical issues. Maintain software images and deployment standards. Client Interaction: Serve as a professional, client-facing technical representative during onsite visits. Provide user training and operational guidance. Communicate system status, issues, and resolutions clearly to clients and internal teams. Gather client feedback and report improvement opportunities. Documentation & Process Improvement: Maintain accurate service logs and installation documentation. Follow standardized deployment and support procedures. Assist in developing best practices for installations and repairs. Support inventory tracking and asset management. Who You Are: Associate degree or equivalent experience in Information Technology, Electronics, Engineering Technology, or related field. 2 years of experience supporting hardware systems, POS systems, kiosks, or similar technology. Strong troubleshooting skills across hardware and software environments. Experience working in client-facing or field service roles. Ability to safely use hand tools and perform mechanical assembly tasks. Basic understanding of networking concepts (IP addressing, connectivity, peripherals). Comfortable working onsite in retail, public, or operational environments. Valid driver’s license with personal vehicle and ability to travel approximately 10%. Technical Requirements: Experience with Linux system configuration. Familiarity with POS or cashiering software environments. Knowledge of peripheral integration (receipt printers, card readers, barcode scanners). Basic scripting or system configuration experience preferred. Understanding of software deployment, imaging, or updates. Ability to read technical diagrams and installation documentation. Preferred Qualifications: Experience supporting self-service kiosks or payment terminals. Fabrication or light manufacturing experience. Electronics repair or hardware diagnostics background. Experience with payment processing hardware or PCI-aware environments. Field service or deployment project experience. Physical Requirements: Ability to lift and move equipment up to 100 lbs., though heavier items will need to be moved with the assistance of warehouse equipment. Ability to stand, bend, and work in confined or installation environments. Manual dexterity for assembly and repair tasks. Work Environment: Primarily warehouse or staging activities, with occasional onsite work. Approximately 10% travel for installations, maintenance, and client support. Travel is often on very short notice. Combination of technical workspace, client locations, and field environments. Key Skills: Customer service orientation Technical troubleshooting Mechanical aptitude Attention to detail Communication and documentation Problem-solving mindset Time management and independence Location: This ideal location is Chicago area with the ability to work in the downtown area daily. AI Mindset at Euna Solutions We believe the future of work is human AI. At Euna Solutions, we encourage our team members to leverage AI tools to enhance creativity, efficiency, and decision-making. We’re looking for people who are curious about emerging technologies, eager to experiment, and committed to using AI responsibly to augment—not replace—their expertise. If you enjoy exploring new ways to solve problems, learning continuously, and applying AI to make your work smarter and more impactful, you’ll thrive here. What It's Like to Work at Euna Solutions At Euna Solutions, we carefully foster a work environment where employees have a safe space for creative and intellectual freedom, and the opportunity to work cross-functionally. We offer a dynamic environment with considerable opportunities for professional growth and advancement. Here are some of the perks that Euna employees enjoy: Competitive wages We pay competitive wages and salaries, and we only expect an honest 40-hour week for it. ??? Wellness days What’s better than a long weekend? An extra-long weekend! Twice a year, Euna employees enjoy an extra day on top of the long weekend! An extra day to decompress and spend time doing the things you love. Community Engagement Committee At Euna, we know how important it is to give back. Our community engagement committee looks for ways to give back to our local communities through time, gifts and skills. Flexible workday We understand that what a workday looks like differs by employee and the role requirements. Through our interview process we’ll work with you to ensure it’s a fit for you and the specific role you’re interested in. Benefits Ask us for a copy of our health and dental benefits! Culture committee Celebrate at every occasion with the culture team! They make sure that our team’s culture is bustling with frequent fun events for holidays and special occasions, as well as for miscellaneous fun. About Euna Solutions Euna Solutions® is a leading provider of purpose-built, cloud-based software that helps public sector and government organizations streamline procurement, budgeting, payments, grants management, and special education administration. Designed to enhance efficiency, collaboration, and compliance, Euna Solutions supports more than 3,400 organizations across North America in building trust, enabling transparency, and driving community impact. Recognized on Government Technology’s GovTech 100 list, Euna Solutions is committed to advancing public sector progress through innovative SaaS solutions. To learn more, visit www.eunasolutions.com. Please visit our website: https://eunasolutions.com/careers/ and check out our LinkedIn Pages https://www.linkedin.com/company/eunasolutions/ We believe in embracing new perspectives and optimizing impact. If you have relatable experience and relevant transferable skills but feel you may be missing a few of the requirements, we encourage you to apply! We recognize that people have unique career journeys and if you're excited about this role and know you can bring something great to the team, then we want to hear from you. Please know Euna Solutions is committed to providing a comfortable and accessible interview process for every candidate. If there are any accommodations our team can make throughout our hiring process (big or small), please let us know. For any inquiries or requests regarding accessibility at Euna Solutions, please email recruiting@eunasolutions.com or call our office at 1.877.707.7755. Upon request, appropriate accessible formats or arrangements will be provided as soon as practicable.

Keywords: Euna Solutions, Racine , Hardware Support Technician, IT / Software / Systems , Chicago, Wisconsin