Technology Support Engineer
Company: JPMorganChase
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Propel operational success with your expertise in
technology support and a commitment to continuous improvement. As a
Technology Support III team member in Commercial and Investment
Bank, you will ensure the operational stability, availability, and
performance of our production application flows. We seek a
motivated, highly dedicated, and articulate Engineer to safeguard
and optimize live production for high?volume, high?frequency money
movement application suites. You will diagnose and resolve complex
issues across multiple interfaces and upstream/downstream
checkpoints, ensuring end?to?end reliability and client?visible SLA
adherence. The role demands clear communication under pressure,
rigorous situational analysis, and disciplined execution that
protects operational outcomes and reputational risk. Encourage a
culture of continuous improvement as you troubleshoot, maintain,
identify, escalate, and resolve production service interruptions
for all internally and externally developed systems, leading to a
seamless user experience. Job responsibilities Work collaboratively
in teams and develop meaningful relationships to achieve common
goals Monitor using tools such as: Geneos, Splunk, Grafana, App
Dynamics, and/or Dynatrace is a must Provide production support in
high?volume, high?frequency payments environments Manage incident
Management, command, situational analysis, escalation, and rapid
mitigation Communicate clearly and concisely with stakeholders and
senior management Plan ownership, retrospectives, and
problem?management cadences Working in shift environment of any
8?hour period within a 24/5 (08:00–17:00, 15:00–00:00,
23:00–08:00). Participate in weekend rotation on-call as required
Participate in planned events, retrospectives, and
problem?management sessions is expected. Required qualifications,
capabilities, and skills 3 years of experience or equivalent
expertise troubleshooting, resolving, and maintaining information
technology services U.S. Citizen or Legal Permanent Resident having
lived in the U. S. continuously for the past 7 years Working
knowledge of development toolset to design, develop, test, deploy,
maintain, and improve software Kubernetes, Kafka, Linux, and Wintel
deployment and operational skills Continuous improvement mindset:
automation, documentation, and SLA discipline End-to-end
monitoring: metrics, logs, traces (Prometheus, Grafana, ELK/Splunk,
OpenTelemetry, AppDynamics/Dynatrace). Proactive troubleshooting:
anomaly detection, synthetic checks, canary releases, health
endpoints; root cause analysis with clear corrective/preventive
actions (CAPA). Strong SQL (MS SQL, Oracle) and NoSQL (MongoDB);
data analysis for RCA and tuning Preferred qualifications,
capabilities, and skills Experience with one or more general
purpose programming languages and/or automation scripting Working
understanding of public cloud
Keywords: JPMorganChase, Racine , Technology Support Engineer, IT / Software / Systems , Chicago, Wisconsin
