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Geek Squad Double Agent, Appliance

Company: Best Buy
Location: Racine
Posted on: April 15, 2019

Job Description:

Our Appliance Install and Repair Tech is responsible for a variety of fulfillment duties which may include delivery, installation, integration, networking, and repair of consumer electronics devices-with a primary focus on appliances.

Key accountabilities:



  • Leads on two person jobs and complex projects as well as performs work alone.
  • Provides a seamless Client experience by advising and fulfilling on lifestyle recommendations regarding product, service, and content.
  • Completes fulfillment of advanced complexity work, and triage and de-escalate difficult Client interactions as needed.
  • Responsible for managing inventory and vehicle maintenance in partnership with other Agents, processing paperwork and payment, providing feedback and training opportunities, and completing store stock repairs.


    Basic Qualifications:


    • 1 year Customer Electronics delivery, integration, network, and/or repair experience in the primary field of focus.
    • 2 years customer service
    • State/Local Licensing as required
    • 21+ years of age
    • Clean driving record
    • Able to carry/lift/push/pull weight up to 75 lbs. or 150 lbs. as part of team, with or without accommodation


      Preferred Qualifications:


      • Customer Service Experience, including complex issue resolution.

Keywords: Best Buy, Racine , Geek Squad Double Agent, Appliance, IT / Software / Systems , Racine, Wisconsin

Click here to apply!

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