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Customer Quality Leader

Company: Poclain Hydraulics
Location: Racine
Posted on: January 7, 2021

Job Description:

Be the Quality Interface (serial life) with customers (external and interco).Is the voice of the customer into the organization.Manages the serial life customer Quality issues declared by the customers.

  • Activities:Can stop the production in case of non-conformity, validate the conditions to restart the production.Customer satisfaction, customer audit/visit.Track the customers' scorecards. Define and follow the actions plan accordingly.Coordinate and answer customers Quality requests with Poclain organization.Assure all customers' audits and/or visits in the plant and follow related actions plan.Organize and assure proactive visit at the customers with Sales support if needed.Manages the presentation of PPAP in case of PCN or for specific request in serial life
    • Quality Customer issue managementManage the treatment of all customer quality issues (0km and Field).Track the RMA system to survey all new claimsTake Warranty Decision on RMA in his perimeter.Participate to the QRQC for the quality issues solving (with support at customer sites if needed)Fulfil and communicate the 8D to the customer and the corresponding Sales.Consolidate the customer quality results for the daily tracking and the monthly report.
      • Customer Quality NetworkBe actor into the global customer Quality network.Communicate the monthly report to the Group Customer Quality within the defined lead timea. Analysis and reporting of customer 0km and/or warranty claims.b. Initiate corrective action for 0km and warranty claimsc. Communicate corrective and preventive action plan activities to customers.d. Report 0km and on field warranty claim trends to management.e. Provide product improvements to Design departmentf. Other duties as assigned.XJ6

Keywords: Poclain Hydraulics, Racine , Customer Quality Leader, Other , Racine, Wisconsin

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