Systems Engineer

Company: Insperity
Location: Racine
Posted on: April 6, 2021

Job Description:

Our client offers a challenging and fun workplace where you will have an opportunity to learn through doing. They work with the latest software and cloud offerings from Microsoft and Amazon and hardware offerings from Lenovo, Cisco and WatchGuard.Our client provides their employees the best tools for the job and invest in their infrastructure. They offer competitive salary and paid leave, health, life and dental insurance, an employee purchase program, and a 401k. They have been in business for over 20 years and they are investing to grow like crazy!Systems EngineerYour Mission (If you choose to accept it) ... is to be responsible for all onsite services and support needs for our clients, including workstations, servers, network, printer and vendor specific hardware and software.Responsibilities: Work with all personnel, outside contacts and vendors, to satisfy client needs and achieve company goalsMust have 3-5 years experience providing Level II Help Desk SupportIdentify areas of improvement at client sites and assist in creating and implementing the best solutionsSupport services for Microsoft related technologies: Windows Server, Exchange, SQL, SharePoint, Active Directorty, etc.Implement and support disaster recovery solutions and remote access solutions: VPN, Terminal Services and CitrixProvide technical support at the network level: LAN and WAN connectivity, switches, routers, firewalls and VoIP phonesInstall and configure approved hardware and softwareSupport technical issues involving Microsoft's core business applications, as well as virtual environments built on Citrix, Microsoft and VMwareExperience with Cisco networks is a big plusAdditional Responsibilities:Translate from user explanations of issues to a technical descriptions and vice versaSubmit quote requests for replacement or additional parts and serviceProvide support required to close service tickets promptly, within the SLA and to the satisfaction of the clientEscalate service requests that cannot be completed within SLAsEfficiently perform line-of-business application updates within contractual standardsProvide detailed SLA debrief and reports of services calls for future enhancementsAssist Service Desk Engineers with escalated service ticketsWe are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

Keywords: Insperity, Racine , Systems Engineer, Other , Racine, Wisconsin