Technical Support Specialist - Application / Sprayers

Company: CNH Industrial America
Location: Racine
Posted on: May 12, 2022

Job Description:

OverviewCNH Industrial is a global leader in industrial goods. We provide farmers with cutting-edge technologies to help them feed a growing world population and we assist in building and rebuilding cities and infrastructures, all with future-proof powertrain solutions. With our Case IH, New Holland Agriculture, Case and New Holland Construction, and comprehensive solutions for financing and aftermarket services, we're driven to meet the needs of our customers. The Technical Support Specialist is a vital team member within the Technical Support organization (TS). These Teams have three primary roles within the North American CNH Industrial commercial operations: -Provide expert technical advice to dealership service department technicians as well as to the CNH Industrial Field Service people-Help improve reliability and serviceability of CNH Industrial products-Author and maintain service information and solutions into the ASIST Knowledge database for Dealers to reference. The ideal candidate will be located in Ames, IA, Racine, WI or Saskatoon Canada. Responsibilities Help Dealer technicians with: Diagnosing and trouble-shooting technical concerns on agricultural equipment; Diagnosis of systems using electronic test equipment and interpretation of fault codes; Adjustments and settings for hydraulic, electrical and application performance; Adjustments and settings for varying application and spraying technical support; Procedures related to equipment repairs and preventive maintenance Answer technical questions from CNH Industrial dealers or from CNH Industrial Field Service people using personal knowledge, experience and available reference sources Structure answers consistent with CNH Industrial objectives while being attentive to the cost of repairs to CNH Industrial, the dealerships and customers Document all technical questions and data into a contact management system for: Future reference by other Technical Support Specialists; Creating additional technical troubleshooting documents to allow dealers to search the self-help ASIST database for technical solutions; Delivery to CNH Industrial Quality, Engineering and Manufacturing to identify emerging product or application issues and help improve reliability and serviceability of CNH Industrial products; Statistical use, to help identify emerging product issues Maintain relationships with Engineering, Quality, Technical Training and Technical Support employees to provide regular informal feedback of current issues that dealerships are experiencing with CNH Industrial equipment Develop and conduct online and/or web based training activities for Dealership Technicians and internal customers; support other Technical Training initiatives as necessary Become "product experts" on assigned products (the Technical Support Specialist will support more products as their level of technical skills and product understanding increases) The annual salary range is $71,000.00 - $102,000.00 (Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) Compensation & Benefits: We offer competitive pay with multiple benefit (medical/dental/vision) options to meet your individual needs. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include: paid parental leave, life insurance, volunteer time off and much more!Qualifications Bachelor's Degree OR Associate's Degree with 3+ years of technical experience with mobile equipment OR a High School Diploma with 5+ of technical experience with mobile equipment 2+ years of mechanical experience, specifically working with mobile equipment (trucks/automotive/power sports/agriculture/construction) Must be available to work between the hours of 7am and 8pm CST and some Saturdays EEOUS applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. If you need reasonable accommodation with the application process, please call 1- option 1 and then option 5, or contact us at . Read about our company's commitment to pay transparency by clicking this link: pay transparency notice. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.

Keywords: CNH Industrial America, Racine , Technical Support Specialist - Application / Sprayers, Other , Racine, Wisconsin