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Customer Service Representative

Company: Aqua Finance
Location: Racine
Posted on: November 21, 2022

Job Description:

BUILD YOUR FUTURE WITH US!Do you want to Serve a PURPOSE? YOU alone can help our customers live their dreams and realize their financial aspirations by providing a legendary customer experience via kindness, understanding, and empathy with integrity. We are looking to hire someone who values Customer Service, to join our collaborative team at our beautiful, yet casual office environment in Schofield, WI (On-site option only).At Aqua Finance, we strive to make you feel at home where your unique contributions can help drive our success. We focus on wellbeing for all of our employees by providing a comfortable, welcoming work environment and fostering a healthy work life balance.This position provides a flexible Monday - Friday schedule OR Four 10-HOUR SHIFTS! One 4-hour Saturday shift/month of your choice is required.Competitive pay starting at $18.80/hour or more based on experience as well as a monthly bonus! And that's not all! Receive an additional $3.00/hour after 5:00PM and on Saturdays!Who We AreBorn in the Midwest, we serve communities across the country by providing flexible, indirect lending options for customers who are looking to finance their dream home improvement project or finance a boat, RV or other recreational power sports. Aqua Finance focuses on what matters most, creating an unmatched experience for our partners, teammates, and the customers we serve.Top Reasons to Work with Us!Awesome career opportunities begin here we love to watch our team grow!Your growth is driven by you! If you are looking for advancement, we will put you on the path to get there!Our employees are passionate about building great teams and being great teammatesExcellent benefits to include Generous PTO, sick days, 8 paid holidays, personal days, PLUS volunteer time off!We work off of good vibes only!We appreciate you and want you to know it! We love to celebrate our amazing employees through Social Work Events Pizza parties, grill outs, ice cream socials, sports events and more!We love our community and donate/volunteer for charity fundraising events.What You Would be Doing:Proactively make outbound customer service collection calls to existing loan customers on past due accounts all while providing high quality customer service experience and maintaining trustful relationshipsUphold Aqua Finance's standards of providing world-class customer service with integrity and understanding.Present financial solutions and negotiate payment plans with customers based on individual needs that meet the goals of both the customer and Aqua FinanceOrganize and track outstanding debt accountsDocument and track activity on collection accountsWhat do I need to be a successful in this role?Strong customer service skills highly desiredExcellent phone, written and listening skills with the ability to work with a spectrum of personalitiesSelf-starter who can identify needs and offer potential solutionsTeam player who is flexible and works well under tight deadlines in the face of changing priorities and business needsKnowledge of collection techniques or accounts receivable experience helpful, but not necessaryPrevious Accounts Receivable experience helpfulProficient PC skills in Microsoft Office Word and Excel#IND123

Keywords: Aqua Finance, Racine , Customer Service Representative, Other , Racine, Wisconsin

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