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FSO Team Lead

Company: CYNET SYSTEMS
Location: Racine
Posted on: January 20, 2023

Job Description:



  • Team management skills, managing a team of minimum 10+ resources.
  • Responsible for handling multiple sites(hospitals/clinics) within the Chicago area.
  • Drive and motivate the team.
  • Customer relationship building.
  • Customer escalation management.
  • ServiceNow experience preferred.
  • SLA and KPI management.
  • Good knowledge on field services management (Desktop/End user computing)
  • Incident and request management.
  • Familiar with ticketing tool.
  • Reviewing technicians performance and utilization review.
  • On call support.
  • Report generation from ticketing tool.

Keywords: CYNET SYSTEMS, Racine , FSO Team Lead, Other , Racine, Wisconsin

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