Associate Consultant
Company: HCL Technologies Ltd.
Location: Racine
Posted on: January 25, 2023
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Job Description:
Job Description (Posting).
network data (1.) To adhere to quality standards, regulatory
requirements and company policies (2.) To ensure positive customer
experience and CSAT through First Call Resolution and minimum
rejected resolutions or Reopen Cases (3.) To participate or
contribute on EN business in creation of proposals to drive Service
improvement plans. (4.) To independently resolve tickets and esnure
that the agreed SLA of ticket volume and time are met for the team.
(5.) To provide support for on call escalations orL3 level support
and doing incident and problem management (6.) Work on value adding
activities such Knowledge base update and management, Training
freshers, coaching analysts and conducting
interviewsorparticipation in hiring drives.
Keywords: HCL Technologies Ltd., Racine , Associate Consultant, Other , Racine, Wisconsin
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