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Genesys Pure Engage

Company: Emonics, LLC
Location: Deerfield
Posted on: May 28, 2023

Job Description:

Relevant Experience:

8+ years of hands-on experience working on Genesys pure Engage.

Technical/Functional Skills:

  • Genesys Framework , Eservices, VOIP routing multisite.
  • Genesys Composer Routing
  • Genesys Reporting(GXCI)
  • Genesys WFM(Forecast Scheduling)
  • Genesys Recording (Screen and Voice)
  • Genesys Workspace Edition
  • Knowledge of Omnichannel for Customer Service
  • Experience in Agile software development and SCRUM methodology.
  • Strong understanding of Cloud concepts - IaaS, PaaS, SaaS
  • SQL database concepts

    Roles & Responsibilities:

  • Developing Workflows
  • Application Upgrades
  • Providing Architecture Solutions and Design changes


    B.E / B.Tech/ MS

Keywords: Emonics, LLC, Racine , Genesys Pure Engage, Other , Deerfield, Wisconsin

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