National Accounts Support Specialist

Company: CNH Industrial
Location: Racine
Posted on: May 28, 2023

Job Description:

CNH Industrial is a world-class equipment and services company. Driven by its purpose of Breaking New Ground, which centers on Innovation, Sustainability and Productivity, the Company provides the strategic direction, R&D capabilities, and investments that enable the success of its five core Brands: Case IH, New Holland Agriculture and STEYR, supplying 360 agriculture applications from machines to implements and the digital technologies that enhance them; and CASE and New Holland Construction Equipment delivering a full lineup of construction products that make the industry more productive. Across a history spanning over two centuries, CNH Industrial has always been a pioneer in its sectors and continues to passionately innovate and drive customer efficiency and success, driven by its purpose of Breaking New Ground. As a truly global company, CNH Industrial's 35,000+ employees form part of a diverse and inclusive workplace, focused on empowering customers to grow, and build, a better world. The National Accounts Support Specialist will provide technical support to national accounts technicians, coordinate/conduct maintenance training, coordinate campaign notifications, support warranty questions, and provide support for parts concerns.Take responsibility for the fast resolution of technical issues involving Technical, and when required Part Support teams to minimize machine downtime.Organize training events to provide maintenance and diagnostic knowledge to national accounts technicians.Organize and communicate product improvement programs with the national accounts and local dealers to complete updates quickly.Asist National Accounts in warranty system training and support of complex claims.Provide technical knowledge to find solutions to parts opportunities such as parts substitutions.Asist new national accounts with establishing access to CNH systems such as labor rate updates and warranty claims tracking and management.Responsible to ensure dealer compliance with company warranty policies.Be the first line responsible for policy goodwill decisions in line with CNH Delegation of Authority (DOA) guidelines. Provide to market Product & Customer Support Director, high quality information that can be used during monthly "Top Issue" meetings.Participate in current and new product launch training material creation to ensure that technical training activities are appropriate with dealer knowledge challenges. The salary range for this position is $88,000 - $127,000 annually.(Actual salaries will vary and will be based on various factors, such as skill, experience and qualification for the role.) #LI-AS4Minimum QualificationsBachelor's Degree 3+ years of technical experience with mobile equipment ORAssociate Degree6+ years of technical experience with mobile equipmentORHigh School Diploma/GED 8+ years of technical experience with mobile equipment CNH Industrial offers a wide variety of benefits that not only encourages wellness and preventive care, but we also provide the right tools and programs to help you achieve it. Our benefits package includes medical, dental, vision, disability, and life insurance. Our industry leading 401k will support you in meeting your retirement objectives. Additional benefits include paid parental leave, flexible work policies, opportunities for self-development and paid leave for specific activities. Click here for more information!US applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status. Applicants can learn more about their rights by viewing the federal "EEO is the Law" poster and its supplement here. CNH Industrial participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S. You can view additional information here. If you need reasonable accommodation with the application process, please contact us at narecruitingmailbox@cnhind.com. Read about our company's commitment to pay transparency by clicking this link: pay transparency notice. Canada applicants: CNH Industrial is an equal opportunity employer. This company considers candidates regardless of race, colour, religion, sex, sexual orientation, gender identity, nationality, place of origin, disability, marital status, family status, age, or any other ground prohibited by applicable provincial human rights legislation.PDN-99253cfb-b63e-4327-a983-4467f7c739c8

Keywords: CNH Industrial, Racine , National Accounts Support Specialist, Other , Racine, Wisconsin