Retention Specialist - Remote Optional
Company: Delta Defense
Location: West Bend
Posted on: May 7, 2024
Job Description:
Job Category: SalesRequisition Number: RETEN001628 West Bend, WI
53095, USA
Job Details Description Are you ready for a career you can BELIEVE
in?
- Do you have a strong belief in the 2nd Amendment?
- Do you support the natural-born right to armed
self-defense?
- Do you believe in the mission of the U.S. Concealed Carry
Association (USCCA)?Delta Defense, LLC is the private company that
provides Marketing, Operations and Customer Service for the USCCA.
The USCCA helps responsible Americans avoid danger, save lives, and
keep their families safe. Learn more about the USCCA at Why YOU
should Work at Delta Defense!
- We are a fun, fast-paced, and rewarding place to work and
grow!
- Nationally recognized in 2023 as a Newsweek Top 100 America's
Most Loved Workplace.
- Top Workplaces USA award in 2022!
- Named on Inc. 5000 "Fastest Growing Private Companies" list 12
years in a row!
- Milwaukee Journal Sentinel "Top Workplace" award 7 years in a
row!
- Milwaukee Business Journal "Best Place to Work" award 6 years
in a row! Position Summary:As a Retention Specialist at Delta
Defense, you'll be the go-to person for our USCCA members
re-evaluating their membership. Your role is an essential one,
requiring a blend of empathy and professional assertiveness. You'll
be tasked with addressing member concerns, demonstrating the true
value and benefits of our USCCA membership. Your ultimate aim? To
foster member retention while addressing any additional needs they
might have. If you're eager to be part of a high-energy team that's
all about making a difference, this could be the perfect fit for
you. After all, our success is fueled by helping our members avoid
danger, save lives and keep their loved ones safe. We need someone
like you to help us do just that. So, are you up for the
challenge?Essential Duties & Responsibilities:
- Develop and implement customer retention strategies to increase
loyalty and retain business.
- Prevent cancellation of services by offering alternative
solutions during inbound calls.
- Be clear, confident, concise and professional on the
phone.
- Deepen member relationships through needs assessment.
- Ensure consistent follow up with members as needed.
- Coach, mentor and train other team members as needed.
Skills/Abilities and Education
Requirements:
- High school diploma or equivalent required.
- 1 year+ of retention-specific sales experience preferred.
- Required to pass and maintain Producer Property and Casualty
License. Paid Training is provided for all hires.
- Excellent communication skills with the ability to quickly
establish rapport with people.
- Strong conflict resolution skills and able to remain calm in
stressful situations.
- Relentless follow-through and ability to balance multiple
priorities.
- Possess a high level of professionalism and
confidentiality.
- Confident, competitive and dependable.
- Demonstrates the Core Values of Delta Defense, LLC. Must be
able to complete Full Time PAID Training (Monday-Friday) for the
first 8 weeks upon hire. Training is virtual for remote employees.
This position can be performed in our beautiful headquarters in
West Bend, WI, hybrid, or remotely.Starting hourly wage is $22.00
per hour plus incentives. Hiring for Full Time positions only. This
is a 40 hour/week position with 8 hour shifts. Now hiring for the
following shifts:
- Tuesday - Saturday, 7:00am - 3:30pm (CST)
- Sunday - Thursday, 7:00am - 3:30pm (CST)
- Sunday - Thursday 10:30am - 7:00pm (CST)After submitting your
application, you will be asked to complete an online assessment
required to advance in the candidate review process. We look
forward to receiving your application! Benefits information can be
reviewed at: Anticipated application close: 04/22/2024 If you are a
Colorado resident, please email us at to receive complete benefits
information. Please include the job title in the subject line of
the email.PM19 April 8, 2024
PIdf94ca71ceb6-9146
Keywords: Delta Defense, Racine , Retention Specialist - Remote Optional, Other , West Bend, Wisconsin
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