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Call Screener

Company: Global Channel Management, Inc.
Location: Racine
Posted on: August 12, 2019

Job Description:

Call Screener needs 2+ years of customer service experience in a time sensitive environment Call Screener requires: Personal commitment to customer service, customer satisfaction, and continuous improvement. Demonstrated communication and conflict resolution skills. Strong interpersonal skills and capable of positively representing JCI to customers, both internal and external. Ability to multi-task in a fast paced, rapidly changing work environment including handling incoming calls, documents, and ensuring timely responsiveness. Exemplary attendance. Professional verbal skills, including clear and concise vocabulary and strong written communication skills. Advanced PC skills, i.e. Microsoft Office Suite. Warranty Call Screener duties: Establishes and maintains good working relationships with internal departments such as technical support, warranty administration, parts centers, and accounting to ensure consistent service delivery and customer satisfaction. Works closely with branch field personnel to ensure that warranty information requests are met by specified deadline. Maintain group documentation in shared filing system. Manages and files all customer documentation and correspondence and responds a timely manner. Researches possible alternate solutions to complex or unusual customer issues, communicates available options, and expedites requests to exceed customers expectations. Participates in projects as requested.

Keywords: Global Channel Management, Inc., Racine , Call Screener, Other , Racine, Wisconsin

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