Pharma Customer Support
Company: Global Channel Management, Inc.
Posted on: September 12, 2019
Customer Support Specialist needs 2-5 years Pharmaceutical
experience. Customer Support Specialist requires: Excellent People
skills Analytical Advanced Excel Skills Proficient Business Objects
Fast pace Quick learner Self-driven Bachelors degree preferred
Customer Support Specialist duties; Attend business critical
meetings to become part of the solution for any issues that may
arise and participate in cross functional team meetings. Lead or
participate in Continuous Improvement Programs to ultimately
provide our customers with a high level of quality service. Perform
operational support for Customer Service management. Create
reporting to monitor the effectiveness of the organization by
determining operational metrics and reporting for service
performance. Monitor and evaluate Customer Service Representatives
(CSR) phone interactions with Health Care Professionals (HCP),
consumers, distributors, pharmacies, etc. against established
metrics and provide feedback to supervisors for performance
discussions with incumbents on an ongoing basis.
Keywords: Global Channel Management, Inc., Racine , Pharma Customer Support, Other , Racine, Wisconsin
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