Deskside Technician

Company: Stefanini
Location: Racine
Posted on: February 16, 2021

Job Description:

Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix
Implement virus detection and eradication procedures
Diagnose end-user system failures and implement repair solutions
Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network


"If you would like to speak with a recruiter about this new and exciting opportunity, please call 248-727-2521'




- Providing installation and upgrading services of hardware and software
- Diagnosing end user system failures and implementing repair solutions
- Diagnosing printer and other peripheral device failures and implementing repair solutions
- Troubleshooting network devices to ensure connectivity from the PC to the network
- Setup and troubleshooting audio/video equipment such as projectors and video conference equipment.
- Two to three years of deskside experience including the ability to fix printers, desktops, laptops and general support of mobile devices (Android\Apple)
- Experience in Asset Management a plus- for quarterly asset refreshes and day to day hardware management
- Excellent troubleshooting capability
* Experience in using the following PROTOCOLS: DHCP, and DNS
* Experience with JAVA
* Familiar with IPCONFIG and all its switches
* Bitlocker, and the Bitlocker Command Console
* Experience in using troubleshooting tools such as IPCONFIG, and all its switches
- Wired and wireless network experience
- Excellent history of responding to service requests and trouble incidents
- Ability to communicate technical information to non-technical audiences
- Excellent verbal and written communication skills
- Solid documentation skills - Ability to complete assignments with minimal supervision
- Ability to search internally/externally for support information
- Team and customer-oriented attitude
- Excellent attendance and schedule adherence history
- Ability to walk and bend and perform labor-related duties of connecting computer equipment
- Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task -Associates, certifications and/or work experience will be considered

Keywords: Stefanini, Racine , Deskside Technician, Professions , Racine, Wisconsin