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Deskside Technician

Company: Stefanini
Location: Racine
Posted on: February 21, 2021

Job Description:

Who we are Stefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do? Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network Provide hardware/software support services to onsite client including break/fix Implement virus detection and eradication procedures Diagnose end-user system failures and implement repair solutions Diagnose printer and other peripheral devise failures and implement repair solutions Troubleshoot network devices in order to ensure connectivity from the PC to the Network What do you need to succeed? *3+ years corporate desk side support experience with strong emphasis supporting Windows 7 and Windows 10 *Experience troubleshooting and replacing hardware on Lenovo PCs *Experience using Active Directory *Experience supporting Microsoft Office 2007, Microsoft Office 2016 including MS Lync, Microsoft Outlook Web Application (OWA) and the Outlook 2016 client *Experience troubleshooting wireless connectivity issues *Quality Customer Service skills *VPN experience. *Experience with basic hardware printer support *Experience with Symantec productions including Endpoint Protection, Bitlocker, SCCM, and RDP What you"ll get *Work with brilliant minds, often within a global capacity; *Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more; *Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual trainings as well. Why we"re different *Brazilian and privately owned company; *Agility, flexibility, and innovation are in our DNA; *Flat organizational structure which enables faster communication and decision making. Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: "If you would like to speak with a recruiter about this new and exciting opportunity, please call 'Primary responsibilities include but are not limited to: - Providing installation and upgrading services of hardware and software - Diagnosing end user system failures and implementing repair solutions - Diagnosing printer and other peripheral device failures and implementing repair solutions - Troubleshooting network devices to ensure connectivity from the PC to the network - Setup and troubleshooting audio/video equipment such as projectors and video conference equipment. Required qualifications include: - Two to three years of deskside experience including the ability to fix printers, desktops, laptops and general support of mobile devices (Android\Apple) - Experience in Asset Management a plus- for quarterly asset refreshes and day to day hardware management - Excellent troubleshooting capability: * Experience in using the following PROTOCOLS: DHCP, and DNS * Experience with JAVA * Familiar with IPCONFIG and all its switches * Bitlocker, and the Bitlocker Command Console * Experience in using troubleshooting tools such as IPCONFIG, and all its switches - Wired and wireless network experience - Excellent history of responding to service requests and trouble incidents - Ability to communicate technical information to non-technical audiences - Excellent verbal and written communication skills - Solid documentation skills - Ability to complete assignments with minimal supervision - Ability to search internally/externally for support information - Team and customer-oriented attitude - Excellent attendance and schedule adherence history - Ability to walk and bend and perform labor-related duties of connecting computer equipment - Ability lift to 50 lbs. when moving electronic equipment. All lifts over 25 lbs. require two or more employees to perform the task -Associates, certifications and/or work experience will be considered - provided by Dice

Keywords: Stefanini, Racine , Deskside Technician, Professions , Racine, Wisconsin

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