Deskside Technician Sr.

Company: Stefanini
Location: Racine
Posted on: May 9, 2022

Job Description:

Who we areStefanini is a full service global provider of offshore, onshore and nearshore IT services, including application development and outsourcing services, IT infrastructure outsourcing (help desk support and desktop services), systems integration, consulting and strategic staffing to Fortune 1000 enterprises around the world. We have over 25,000 employees across 77 offices in 40 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?Supporting IT equipment in large corporate environmentDesktop/laptop tech support (Mac and PC)Windows 7/10 operating systemsSupport mobile devices, printers, scanners, wireless, VPN, etc.IMAC Support - IT equipment Install/Move/Add/ChangeMaintain repairs, spare parts, and componentsResearch and troubleshoot problemsMaintain system configurations and documentationTrack and resolve customer incidents and requests through the client's ticketing toolTroubleshoot and resolve hardware and software issues for Windows devicesBackup, restoration, and migration of user dataSmart Hands support with networking, server, and telecommunications technologiesPrinter and peripheral device supportInventory management of IT assets including asset auditingAbility to research and follow appropriate KB articlesAbility to work on-call and other after-hours support needsMay provide Executive supportVarious other tasks associated with deskside servicesMay need to be available to provide support at other client locations as neededOther duties as assigned What you'll getWork with brilliant minds, often within a global capacity;Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well. Why we're differentBrazilian and privately owned company;Agility, flexibility, and innovation are in our DNA;Flat organizational structure which enables faster communication and decision making; Take a look for yourselfHere's one of our own, talking about the culture, space and growth opportunities: https://www.youtube.com/watch?v=j8O37KNINdY Provide concierge level support for VIP /Senior Management, including "in home" support when neededSet up and configure smartphone device, laptop, tablet, iPad, local printer and associated peripherals for Executives with minimal downtimeAble to accommodate flexible hoursProvide excellent customer service and quick resolution issues related to ICTIdentifies, researches and resolves technical problems by utilizing outstanding troubleshooting skillsOwn ICT issues to provide resolution back to the end user and/or executiveWork with Executive service team to develop standardized processes for NAFTA and/or those that are globalUse Drive IT to document solutions clearly and accurately so that resolutions are pushed to the lowest levelSet up, manage and support Telepresence and live events. For exg: Onsite and remote GEC meetings, WebEx, Kontiki Responsible for the overall management of specific task assignments, ensuring that the technical solutions and assigned schedules are promptly completedManage the prioritization of VIP and conference room requests for ICT products and services and ensure the delivery is executed in a reliable, responsive, cost effective and secure mannerCommunicate measurements that improve the quality of service and to improve the level of Customer SatisfactionTelepresence SchedulingAble to adjust appearance, attire and level of professionalism to align to the requirements of the situationWhen exposed to customer's personal information and/or knowledge of their customer's activities the candidate must respect the individual's privacy and not discuss any individual's privileged information among others including other business colleges.Demonstrated abilities to organize and manage adhoc requests effectively and within customer's expectations without additional follow up from the customer.Travel as required to other site locations throughout the US and Canada

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