IT Service Desk Technician

Company: Uline
Location: Racine
Posted on: September 14, 2023

Job Description:

IT Service Desk TechnicianCorporate Headquarters12575 Uline Drive, Pleasant Prairie, WI 53158Uncover your full potential in a collaborative IT environment where you'll troubleshoot technology issues as an IT Service Desk Technician. Bring your skills to an industry leader that runs one of the largest e-commerce sites in the U. S. Better together than apart. This position is on-site, and we are looking for good people who share our passion. Hours: Sunday - Wednesday, 7:30 PM to 6 AM. Position Responsibilities

• Provide level 1 support / troubleshooting of desktop, laptop and data center hardware / software issues.
• Create incident tickets to document issues and route tickets to appropriate support group for processing.
• Perform IT major incident management to quickly resolve business-impacting issues.
• Execute operational activities including system saves and restores, AS400 IPLs, server reboots, off-site tape storage and report generation and distribution.
• Conduct user account set-up, security maintenance and systems monitoring. Minimum Requirements
  • High school diploma or equivalent. Bachelor's degree preferred.
  • 3+ years of experience as IT Service Desk Technician or Data Center Operator.
  • Experience with incident, change and problem management in a multi-location data center.
  • Experience in utilizing ITIL-compliant Service Management platforms, including ServiceNow. Benefits
    • Complete medical, dental, vision and life insurance coverage, Flexible Spending Accounts and wellness programs.
    • 401(k) with 5% employer match.
    • Paid holidays and generous paid time off.
    • Tuition Assistance Program that covers professional continuing education.
    • Bonus programs that include annual performance, sales goals and profit sharing. Employee Perks
      • On-site cafe with executive chefs and seasonal dinner-to-go options.
      • First-class fitness center with complimentary personal trainers.
      • Over four miles of beautifully maintained walking trails. About UlineUline is North America's leading distributor of shipping, industrial and packaging materials. We're a family-owned company known for incredible service, quality products and same-day shipping of our huge in-stock inventory. With over 9,000 employees across 13 locations, it's time you joined Uline. Uline is proud to operate as a drug-free workplace. All new hires must complete a pre-employment hair follicle drug screening. EEO/AA Employer/Vet/Disabled() Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore Uline. jobs to learn more!

Keywords: Uline, Racine , IT Service Desk Technician, Professions , Racine, Wisconsin