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Help Desk Analyst I

Company: Robert Half Technology
Location: Racine
Posted on: November 8, 2019

Job Description:

We at Robert Half Technology need a Help Desk Analyst, who will be supporting local and field users in a growing company. You will thrive at solving problems in a dynamic and rapidly-changing work environment as a Help Desk Analyst. Because this Help Desk Analyst role is very visible within the company, you will have the opportunity to make a positive impact on the department and organization. This Help Desk Analyst role is based in the Racine, Wisconsin area and is a short-term temporary-to-full-time opportunity. What you get to do every single day - Provide IT support for operating systems, productivity software, and a variety of other applications used internally - Provide service on technical help tickets submitted via phone, email, and walk-ups - Troubleshoot recurring technical issues and suggest solutions to address the root of the problems - Independently investigate and implement solutions to technical issues- Eager problem-solver who listens for customer cues and actively resolves problems with grace and integrity - Microsoft Office 365 experience - Comprehensive knowledge of Microsoft Windows - Deep understanding of hardware & software installation - Printers experience preferred - Microsoft Windows 10 experience preferred - Familiarity with basic networking concepts - Practical knowledge in installing and configuring operating systems, networked and local printers, and business applications - User administration and bug fixing in a client-server environment - Good understanding of IT support ticketing systems - provided by Dice

Keywords: Robert Half Technology, Racine , Help Desk Analyst I, Professions , Racine, Wisconsin

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