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Client Service Representative

Company: Interim HealthCare - Racine, WI
Location: Racine
Posted on: May 16, 2022

Job Description:

Job DescriptionGeneral Purpose:Assists the Franchisee in establishing and monitoring compliance with standards to ensure clients, and field employee's expectations are met or exceeded.Essential Functions:

  • Ensures compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare.
  • Responsible for ensuring all requirements of the office are in full compliance.
  • Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments.
  • Step in to fill a caregiver shift if the employees cannot make it for couple critical clients.
  • Maintains accurate client files and employee personnel files.
  • Reviews vendor invoices for Accounts Payable and submits to Franchisee.
  • Performs human resources functions.
  • Supervises collection and distribution of mail.
  • Assists with administrative and clerical tasks as directed.
  • Promotes agency through education to prospective and existing clients and referral sources.
  • Assists with marketing.
  • Assists with Payroll functions.
  • Responsible for orders being filled by qualified personnel in a timely manner.
  • Responsible for taking action when issues and problems are identified.
  • Responsible for recruitment and interviewing of Care Professional staff and ongoing training and motivation of staff.
  • Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintaining customer relationships in an ongoing effort to drive higher levels of customer satisfaction.
  • Completes other assignments as requested and assigned.
  • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:
    • Bachelor Degree or equivalent work experience.
    • Two (2) years of management experience that includes planning, staff supervision, recruiting and hiring.
    • Leadership experience with groups or teams.
    • Knowledge of seniors and documented experience in working with them.
    • Previous experience in working with senior population.
    • Willing to do personal Care as needed.Knowledge, Skills & Abilities Required:
      • Demonstrated ability to communicate both verbally and in writing.
      • Demonstrated ability to effectively analyze and problem solve.
      • Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
      • Demonstrated ability to develop, retain and manage an effective team.
      • Customer service experience.
      • Computer proficiency including the ability to utilize software programs for creating documents and financial analyses.
      • Meets the requirements of federal and or state criminal and abuse background checks where applicable.Working Conditions & Physical Effort:
        • Work is normally performed in a typical interior/office work environment.
        • Ability to work flexible schedule and/or evening hours as needed.
        • Able to engage in local and occasional out-of- town travel.
        • Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects. Frequently walking or standing or sitting most of the time.General Purpose:Assists the Franchisee in establishing and monitoring compliance with standards to ensure clients, and field employee's expectations are met or exceeded.Essential Functions:
          • Ensures compliance with all federal, state and local government laws and regulations, as well as policies and procedures of Interim HealthCare.
          • Responsible for ensuring all requirements of the office are in full compliance.
          • Receives referral calls, documents intake for client services, schedules care professionals for home care or staffing assignments.
          • Step in to fill a caregiver shift if the employees cannot make it for couple critical clients
          • Maintains accurate client files and employee personnel files.
          • Reviews vendor invoices for Accounts Payable and submits to Franchisee.
          • Performs human resources functions.
          • Supervises collection and distribution of mail.
          • Assists with administrative and clerical tasks as directed.
          • Promotes agency through education to prospective and existing clients and referral sources.
          • Assists with marketing.
          • Assists with Payroll functions.
          • Responsible for orders being filled by qualified personnel in a timely manner.
          • Responsible for taking action when issues and problems are identified.
          • Responsible for recruitment and interviewing of Care Professional staff and ongoing training and motivation of staff.
          • Develops sound customer objectives and strategies, identifies and meets/exceeds customer expectations, as well as maintaining customer relationships in an ongoing effort to drive higher levels of customer satisfaction.
          • Completes other assignments as requested and assigned.
          • May have access to personal health information ("PHI") necessary to fulfill the above duties and responsibilities. Access to use and ability to disclose PHI is further defined by each organization/department.Minimum Education & Experience Requirements:
            • Bachelor Degree or equivalent work experience.
            • Two (2) years of management experience that includes planning, staff supervision, recruiting and hiring.
            • Leadership experience with groups or teams.
            • Knowledge of seniors and documented experience in working with them.
            • Previous experience in working with senior population.
            • Willing to do personal Care as needed.Knowledge, Skills & Abilities Required:
              • Demonstrated ability to communicate both verbally and in writing.
              • Demonstrated ability to effectively analyze and problem solve.
              • Demonstrated multi-tasking ability and effective organizational skills in order to meet short deadlines with finite resources.
              • Demonstrated ability to develop, retain and manage an effective team.
              • Customer service experience.
              • Computer proficiency including the ability to utilize software programs for creating documents and financial analyses.
              • Meets the requirements of federal and or state criminal and abuse background checks where applicable.Working Conditions & Physical Effort:
                • Work is normally performed in a typical interior/office work environment.
                • Ability to work flexible schedule and/or evening hours as needed.
                • Able to engage in local and occasional out-of- town travel.
                • Physical activity is light requiring occasional lifting/carrying up to 20 lbs. or pushing/pulling small objects. Frequently walking or standing or sitting most of the time.

Keywords: Interim HealthCare - Racine, WI, Racine , Client Service Representative, Sales , Racine, Wisconsin

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