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Customer Care - Best Service Representative

Company: Genesis10
Location: Racine
Posted on: May 27, 2023

Job Description:

New Journey is currently seeking a Customer Care Representative with our client in their Racine, WI location. This is a 6-month contract position. This position is 100% remote.

New Journey is currently seeking a qualified candidate for our Customer Care Representative role who will ensure seamless facilitation of warranty programs for our client in Racine, WI.


  • The candidate will be verifying unit eligibility, maintaining data spreadsheets, order entry, distributing detailed progress reports, and additional miscellaneous duties as assigned.
  • The position requires contacting our authorized dealers using written and verbal methods to accurately validate equipment information and place orders when applicable.
  • It demands interaction with not only dealers but our field representatives and internal personnel to convey pertinent status updates and any revisionary information.
  • It may also require the need to enlist the assistance of established inter-company contacts to assist with complex issues and product availability.


    • Must possess the ability to work autonomously in a fast-paced environment, multi-task, and have the skills to easily adapt to change.
    • Associate's degree in Business Management or related discipline; 2+ years' experience in a customer service, claims/warranty, or data entry-related role may be considered in lieu of a degree
    • Proficiency in Windows-based operating systems
    • Proficiency across the Microsoft Office Professional software suite
    • Ability to type 45 WPM
    • Only candidates available and ready to work directly as New Journey employees will be considered for this position

      Range: The hourly pay rate range for this position is $16.00 - $17.50/hr. Compensation will vary depending on location, job-related knowledge, skills, and experience. This range is subject to change.

      About New Journey/Genesis10:
      New Journey, a Genesis10 company, is a leader in staffing, providing opportunities in light industrial, finance/accounting, financial services, human resources, data, administrative, autonomous vehicles, business operations, and legal, amongst others. These opportunities provide professional growth with direct-hire, contract, & contract-to-hire roles at Fortune 1000 and mid-market companies.

      Benefits of working with New Journey include:

      • Weekly pay
      • Medical, Dental, Vision
      • Behavioral Health Platform
      • Health Savings Account
      • Voluntary Term Life Insurance
      • Voluntary Hospital Indemnity (Critical Illness & Accident)
      • 401K
      • Sick Pay (for applicable states/municipalities)
      • Commuter Benefits (Dallas, NYC, SF)

        Our team of experienced recruiters can help you find the ideal job to help you build your career. We care about people. We care about you. To learn more and to view all of our available career opportunities, please find us by searching "New Journey AI

        New Journey is an Equal Opportunity Employer. Candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Keywords: Genesis10, Racine , Customer Care - Best Service Representative, Sales , Racine, Wisconsin

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