Inside Sales/Customer Service Representative
Company: Euro USA
Location: Chicago
Posted on: April 24, 2024
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Job Description:
Job TypeFull-timeDescriptionEuro USA has been a wholesaler and
distributor of specialty foods and seafood for 35 years and is
known for providing high-quality food and customer service. We are
looking for an energetic individual who has a passion for food and
great customer service to join our team as we continue to
grow.Position SummaryThe Customer Service Representative supports
the sales of Euro USA products and solutions in support of company
goals and quotas. This is a full-time, onsite position.--Duties and
ResponsibilitiesProvide quality customer service to Euro USA
internal and external customers in all assigned tasksOrder
entryAccounts Receivable collections-review as entering orders and
inform office manager and sales associates of any customers close
to over termsWork closely with the internal team members and
external Sales teamsRespond to customer service email orders and
request promptly and professionallyCommunicate "out of stocks" to
customers and offer solutions promptlyReview all emailed orders and
VM each morning for accuracy and offer solutionsFollow up on
special orders for customersReview and have up to date fresh
Seafood inventory knowledgeAttend all sales meetings, as
requestedProvide weekly or daily updates re: customer's needs ,
outside sales associates' requests and assistance, as
needed.Communicate any low stock or additional needs to maintain
inventory to purchasing.RequirementsAbility to learn and retain
product specific information as it pertains to the position.Working
knowledge of Microsoft Office applicationsFamiliarity with ERP
systems (AS400)Must possess the organizational skills necessary to
succeed in a fast-paced, high-volume environmentAccurate order
entry skillsExcellent verbal, written and telephone skillsStrong
interpersonal skillsAbility to learn and retain product specific
information for all Euro USA productsAbility to manipulate and
manage spreadsheetsRequired Education & ExperienceMinimum of High
School Diploma or equivalentMinimum of 2 years in customer service
positionExperience in the food distribution industry is a plus, but
not requiredBenefitsMedical, dental, visionCompany provided basic
life insuranceSupplemental life insurance401(k) Retirement with
company matchPaid holidaysSick timeVacationCompensation will be
commensurate with experience.--Euro USA is an Equal Opportunity
Employer.--
Keywords: Euro USA, Racine , Inside Sales/Customer Service Representative, Sales , Chicago, Wisconsin
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