Transactions Manager II
Company: JPMorganChase
Location: Chicago
Posted on: April 1, 2026
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Job Description:
Description Join our team where you'll lead and inspire teams to
excel in processing document transactions and remittances and where
you’ll utilize your expertise in operations management to optimize
productivity, quality, and customer experience while fostering a
collaborative and inclusive environment. As a Transactions Manager
II within JPMorganChase, you will be at the forefront of managing
dynamic teams that process daily document transactions and extract
checks and remittances. Your role is pivotal in leveraging your
extensive knowledge of transaction and operations management to
ensure the seamless integration of cutting-edge technology services
for capturing client information. You will excel in delegating
tasks, managing conflicts, and enhancing the customer experience,
all while fostering a culture of innovation and strategic thinking
within your team. Job responsibilities Manage and develop an
operations team of 20 non-exempt employees. Oversee production
processes including currency and check receipt, processing,
imaging, and order fulfillment. Ensure all internal and
client-related deadlines are met or exceeded. Collaborate with
senior management, clients, and internal partners such as
Technology, Sales, Product, and Market. Achieve or surpass budget
targets and site productivity, quality, and timeliness objectives.
Monitor employee productivity, providing constructive feedback and
coaching. Attract, develop, and retain top, diverse talent while
enhancing employee engagement. Develop innovative, cost-efficient
solutions and processes. Foster a culture of escalation and
proactive risk identification. Recognize and reward individuals and
teams for exceptional performance. Drive effective verbal and
written communication across all operational levels. Required
qualifications, capabilities, and skills Minimum of 7 years’
management/leadership experience in a business discipline or
relevant operations environment. Bachelor’s degree in a
business-related discipline. Strong leadership, organizational,
problem-solving, analytical, team-building, and interpersonal
skills. Proven experience in staff development and management.
Excellent written and verbal communication skills. Strong financial
acumen and budget management experience. Experience engaging with
metric owners to analyze data trends and irregularities.
Demonstrated objective/goal setting and achievement. Experience
leading organizational and operational change initiatives. Ability
to resolve issues effectively and in a timely manner. Risk
management experience, including facilitation of risk & control
self-assessment.
Keywords: JPMorganChase, Racine , Transactions Manager II, Sales , Chicago, Wisconsin
