Racine-Recruiter
the smart solution for Racine jobs

Guest Services Agent

Company: Benchmark Hospitality
Location: Racine
Posted on: April 14, 2019

Job Description:

Guest Services Agent Benchmark's company culture is central to our management philosophy. The company's stated purpose is "to provide an entrepreneurial environment where determined people dare to create, share, and build futures. To be the "benchmark" by which all others are judged takes passion, courage, and dedication. We invite you to explore our extraordinary offering of unique opportunities, all with a common goal of providing an unforgettable journey. Job Description Summary: The Guest Service Agent is responsible for the initial greeting and check-in of guests. Therefore, the Guest Service Agent is the first impression a guest has of The Council House or The Guest House and as such is responsible to act with the utmost professionalism and courtesy to each and every guest. Guest Service Agent position requires overall knowledge of all operations. Job Description: Essential Functions of the Position: Stand and be attentive to any guest at or approaching the Front Desk. Show high level of professionalism toward internal and external guests. Show high level of customer service, especially upon check in by welcoming a guest, give a small tour or pertinent information, and assist to their room offering help with luggage. Be the hub of communication and constantly be aware of guests and staff on property. Check guests in and out at the front desk and assist them to their guest room with baggage, etc. Answer incoming phone calls in a professional and pleasant manner, transfer to guest rooms or appropriate extensions when necessary, and take complete and concise message as needed with a detail orientated approach. Continually maintain music system throughout the property. Ensure the call accounting system is running. Maintain PMS system with accuracy and diligence including knowledge of checking in/out guests, assigning rooms, and making changes to reservations. Walk through the property with checklist and shift reports covering all areas to ensure that maintenance, housekeeping, and security standards are met. Maintain security of the property through tight key control and awareness of the in-house security system. Become familiar with the Racine, Milwaukee, Chicago area, provide information on local attractions/restaurants, etc. and keep guest information manuals updated. Assume accounting responsibilities: Posting of guest room and function event billing to proper accounts Daily inventory of petty cash Provide emergency support to include: fire alarms, employee injuries, incident report information, contact of the emergency support and notification of the Benchmark Racine Leadership Staff. Attend all department meetings as required. Maintain uniform and grooming standards as outlined in Employee handbook and departmental training. Read the Front Office logbook regularly and communicate necessary information to next shift. Have comprehensive knowledge by cross training at both TGH and TCH. Be in good communication with supervisor and manager by asking questions and relaying problems and concerns. Marginal Functions of the Position: Provide complete tours of the properties. Assist Property Operation, Dining Room and Housekeeping staffs when needed. Provide secretarial support to guests to include faxes, copies, etc. Become increasingly familiar with SC Johnson Company and/or The Johnson Foundation corporate culture and key personnel. Other duties as directed by the Operations Committee Provide representation during helicopter drop offs and pick ups. Receive as many comment cards from guests as possible. Posses selling techniques to encourage increased revenue for the property (TCH). Be able to give a complete tour of the properties. .Additional Responsibilities for the Night Auditors: It is the night auditors responsibility to administer all night audit functions, ensuring that all daily transactions are accounted for and posted to the correct departments. Ensure that the night audit is performed in an accurate and timely manner. Ensure proper distribution of Daily Reports (TCH). Record the daily usage of the Company vehicles by filling out the Mileage Report (TCH specific). Direct billing of function events and overnight guest rooms. Experience and Skills Required: High School Diploma or equivalency is required. One year hospitality experience preferred. Excellent communication skills is a requirement. Word processing and other computer knowledge as well as excellent customer service skills.

Keywords: Benchmark Hospitality, Racine , Guest Services Agent, Sales , Racine, Wisconsin

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category
within


Other Sales Jobs


Real Estate Broker
Description: Real Estate Broker Location: Near North Side br br Baird Warner Gold Coast is growing, and we are looking for new agents interested in building their business. Are you looking to join a company (more...)
Company: Baird & Warner
Location: Cicero
Posted on: 04/24/2019

Sales Agent - Remote
Description: SALES AGENTS NEEDED 300 to 1,000 per week, part-time or full-time If you stink at selling and hate pressuring people, trying to convince them to buy stuff they
Company: NuMedia
Location: Sheboygan
Posted on: 04/24/2019

Automotive Sales Professional
Description: Summary: The Boucher Automotive Group is now ranked among the top 100 volume dealer groups in the nation we are looking for outgoing, experienced Sales Professionals who possess great interpersonal and (more...)
Company: Boucher Chevrolet of Waukesha
Location: Waukesha
Posted on: 04/24/2019


Health Insurance Agent - No desk/agency frees, no door-to-door
Description: On-Demand Health Insurance Agent - work when where you want, free leads through your platform access Contract Health Insurance Agent - work when where you want, we generate thousands of free leads (more...)
Company: Assurance
Location: Waukesha
Posted on: 04/24/2019

Inbound Customer Service Reps.
Description: Mommy Jobs Online mommyjobsonline.com is now seeking Inbound Customer Service Reps. Our contact center division, is stepping into the future and looking to add customer service-oriented individuals (more...)
Company: Mommy Jobs Online
Location: Waukegan
Posted on: 04/24/2019

Position: Work at Home Sales Broker
Description: Description: Now Interviewing Begin an exciting career with our Health Wellness organization. Our health
Company: AmeriPlan USA Health and Dental
Location: Crystal Lake
Posted on: 04/24/2019

Now Interviewing Work From Home Agents Needed
Description: At Home Reps Needed - PT/FT Seeking upbeat and motivated individuals to join our award winning team. This is a solid
Company: TQS
Location: Waukesha
Posted on: 04/24/2019

#1 Roofer - Sales Representative
Description: American Dream Home Improvement, Inc. br br Sales Representative Restoration Specialist br br Are you still searching for that perfect work-life balance Something that you can make your own (more...)
Company: American Dream Home Improvement
Location: Carol Stream
Posted on: 04/24/2019

Immediate Need For B2B Telemarketers
Description: TeleReach Corporate is a national telephone-marketing firm engaged exclusively in outbound business to business calls. We offer a unique opportunity with an excellent earning
Company: TeleReach Corporate
Location: Carol Stream
Posted on: 04/24/2019

Inside Sales Representative
Description: Great opportunity to work for a company that has been in business for over 100 years In
Company: Gordon Bros. Steel Warehouse
Location: Cicero
Posted on: 04/24/2019

Log In or Create An Account

Get the latest Wisconsin jobs by following @recnetWI on Twitter!

Racine RSS job feeds